Digitized business processes for an improved customer and user experience
Customers buy from companies that give them the best, most seamless, and easiest digital experience. In today's world, speed is everything. Being first to market and fastest to deliver new features, fix bugs, or ship products within a day is proven to improve user experience and customer satisfaction. Digitized business processes contribute to this and [...]
How to create a (product) help center in Confluence
For companies, providing quality customer support is a huge effort. To avoid getting bogged down in support tickets, many companies today use other customer self-service solutions, such as a help center or a knowledgebase. Companies that actively use customer self-service make it easy for their customers to solve problems themselves, without having to send e-mails or [...]
Using the Jira Issue Collector as an application form on your website
Jira Service Management (also known as Jira Service Desk) is one of the most comprehensive and widely used ITSM tools. Whether it's internal requests to IT departments or external requests for help, Jira Service Management (JSM) not only gets your team involved immediately and directly. But the people making the requests also get immediate feedback. These requests are stored in the [...]
Detailed reporting with Jira Service Management
Detailed reporting has always been part of any professional workflow. And so it is also easy to create detailed reports in Jira Service Management. These enable your team to continuously evolve. With the help of the fully integrated and native reporting feature you can constantly evaluate the performance of your team. And then you can analyze [...]
