Jira Service Management

Modern ITSM with Jira Service Management

Unleash the power of ITIL & ITSM with Jira Service Management and our support.

Jira Service Management
Jira Service Management

What is Jira Service Management

Jira Service Management is a modern service management solution that IT and business teams use to deliver fast and interactive service experiences. Built on the Jira platform, known for its powerful workflow capabilities, it is designed to increase productivity, foster collaboration, and keep your team competitive.

Why Jira Service Management

Seamless integration of Atlassian tools

JSM offers integrations with a variety of Atlassian apps including Jira, Confluence, Bitbucket, and Opsgenie.

Customizable through Marketplace Apps

With more than 1,000 verified applications and integrations in the Atlassian Marketplace, you can tailor JSM.

Flexible pricing

Jira Service Management offers flexible pricing options depending on the number of agents / employees and the hosting option (cloud or data center).

Jira Service Management Features

Jira Service Management (JSM) Service Request Management

Service request management

For increased productivity and customer satisfaction, Jira Service Management efficiently manages and prioritizes service requests, resulting in faster request processing.

Incident Management

To minimize downtime and ensure continuity of operations, JSM enables rapid detection and correction of faults.

Jira Service Management (JSM) Incident Management

Problem management

Systematically analyze problems and find the right solution with Jira Service Management. The result is a reduction in recurring incidents and an improvement in service quality in general.

Change Management

To minimize the risk of downtime and ensure a smooth rollout of changes, Jira Service Management provides powerful change management capabilities to help you efficiently plan, track, and execute changes.

Jira Service Management (JSM) Change Management
Application Processes Jira Service Management Workflows

ITIL certified workflows

Jira Service Management uses ITIL-compliant workflows to ensure that IT service management processes meet industry requirements, increasing efficiency and service quality and improving customer satisfaction.

Integration with Atlassian Opsgenie

To enable rapid incident response and minimize downtime, integration with Opsgenie provides efficient alarm and on-call management.

Integration with assets

To improve visibility and control over your IT assets and support decision making, integration with Assets for JSM enables efficient asset and configuration management.

Assets are very important to ensure predictability and planning of software licenses and costs.

Damir Prusac

VP of engineering

A selection of our customers

Our approach


Requirements analysis

We analyze your specific requirements and goals to plan a customized implementation


Project launch phase

We create a detailed project plan, allocate resources and define project milestones.


Deployment phase

We implement Jira Service Management in your organization, configure workflows and integrate it with other systems.


Pilot phase

A small group of users tests the software to identify and fix any problems.


Roll-out phase

After the successful pilot phase, we roll out the software throughout your organization and train all users.


Operating phase

We provide ongoing support and maintenance to ensure that Jira Service Management is used effectively.

Success Stories

Estos Customer Support Portal with Machine Learning

success story

Chemical industry: Support portal for processing service requests

Better call XALT

We help your team achieve greatness in every aspect

Would you like more information or would you like a customized solution? We support you in getting the best out of your business. Feel free to contact us by phone, email or visit us in our office.

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BSH Hausgeräte GmbH is the largest manufacturer of household appliances in Europe and one of the world's leading companies in this sector.

Projects & Solutions