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Transform your support team into a highly efficient powerhouse and lowersupport costs by 35% andsolve requests 60% faster

Do more with less: Seamless integration across all systems, powerful AI automation for routine tasks and teams that focus on the essentials - for faster solutions and greater satisfaction.

XALT Customer Support Portal

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More time, less effort: this is how we revolutionize your support

Discover the benefits of seamless integration, AI-powered automation and self-service solutions - for satisfied teams and customers

AI-supported automation

Recurring tasks such as ticket creation and classification can be automated using Rovo, our AI chatbot. This allows your team to focus on solving critical issues instead of handling routine requests.

Central data access

Delays caused by scattered information are eliminated. All project, contract and ticket data is consolidated on a user-friendly platform for immediate retrieval.

Employee self-service

Provides employees with tools that enable them to solve routine problems independently using an AI-integrated knowledge database. Reduces dependency on support teams and increases employee satisfaction.

Scalable support for growing companies

Easily manage increasing ticket volumes with a system that adapts to the growth and needs of your business.

Cost reduction through efficiency:

By automating processes and reducing manual errors, you can significantly reduce your support costs and increase productivity at the same time.

Sluggish service? Every minute of waiting time costs trust

Your support struggles instead of shining: The unseen cost of ticket chaos

The following scenario: Your team is inundated with a flood of support requests. Employees are manually sorting emails, juggling spreadsheets and switching between disjointed systems to find important information.

Every little task takes up time, so they can't concentrate on urgent problems.

The consequences?

  • Delayed solutions: Customers have to wait and their frustration increases with every hour.
  • Increasing errors: An incorrectly filed receipt or outdated data costs time and damages your reputation.
  • Rising costs: The inefficiency of manual processes drives up operating costs and reduces your profits.

Your current system isn't just a minor inconvenience - it's an obstacle to delivering the quality of service your customers expect.

Customer Support Portal: Chaos and stress due to support requests

Missed opportunities, burned teams: the hidden costs of inefficient processes

customer support portal_confusion and errors in customer support

Stagnation costs: How delays and mistakes frustrate your customers and teams?

Every unresolved ticket is not just a task, but a ticking time bomb that jeopardizes customer satisfaction and team morale.

  • Your brand suffersSlow solutions and frequent errors lead to dissatisfied customers who may take their business elsewhere.
  • Your team burns outOverloaded with repetitive tasks, your qualified support staff are exhausted, unmotivated and run the risk of burning out.
  • Your growth stagnates: Without scalable processes, your team cannot cope with growing ticket volumes or adapt to new challenges.

Conventional solutions - whether it's cumbersome software or hiring more staff - are not the answer. They only fix the problem without addressing the root causes. Every day you wait to address this problem, your costs go up and your team's effectiveness goes down.

What now?

The key to smarter support: more efficiency, less stress, delighted customers with your customer support portal

Create clarity instead of chaos: With XALT to more efficientAI-supported support

This is not just a tool, but a fundamental transformation.

The XALT Customer Support Portal is designed to eliminate the chaos and put you in control. Find out how it solves your most pressing problems:

  • No more repetition: Our AI chatbot Rovo automates routine tasks such as classifying and forwarding tickets so that your team can focus on solving real problems.
  • A single source of information: With all your data consolidated on one central platform, your team spends less time searching and more time delivering results.
  • Scalable: Whether your company handles 1,000 or 10,000 tickets, XALT grows with you and ensures seamless support at every stage.
Customer Support Portal Happy users and customers and satisfied support staff

The Customer Support Portal at a glance

The solution has been developed specifically for the challenges of enterprise-level customer support. It integrates advanced AI, consolidates data and equips your team with tools for smarter workflows.

AI chatbot

Automates the classification, forwarding and answering of tickets.

Central platform

Brings CRM, SAP and other third-party systems together in an optimized hub.

Self-Service

Enables employees to solve routine problems without assistance from the support team.

Scalability

Enables effortless management of growing requirements, regardless of ticket volume.

More efficiency, less effort: the features at a glance

Reduce your support team's workload by 40 %, minimize manual errors by 70 % and save up to 35 % of costs annually.

Automation and artificial intelligence

  • Chatbots for communication: Automatic response to customer inquiries around the clock.

  • AI agents: Accelerates internal processes through automated ticket management and intelligent task processing.

  • Proactive solutions: AI recognizes problems at an early stage and offers solutions before they escalate.

  • Automated ticket creation: Tickets are created and processed automatically, which increases efficiency and minimizes errors.

XALT Customer Support Portal - AI Automation
XALT Customer Support Portal - App and platform integration

Data integration and centralization

  • CRM integration (e.g. Salesforce): Access to all relevant customer data in one central location without having to switch between systems.

  • APIs for data integration: Seamless connection with external systems such as HubSpot or SAP for a comprehensive information base.

  • Centralized and consistent data: Better decision-making thanks to up-to-date and comprehensive customer information.

Self-service and knowledge management

  • Self-service functions: Employees solve routine queries independently via the portal without burdening the support team.

  • Seamless integration of knowledge databases: Direct access to a central knowledge base (e.g. Confluence) for quick and well-founded answers.

  • AI-supported knowledge query: The AI accesses the database to provide relevant and precise answers.

XALT Customer Support Portal - self-service and knowledge management
XALT Customer Support Portal - Multichannel support via chatbot, mail, phone

Multi-channel support and flexibility

  • Multi-channel support: Customers can communicate via chat, e-mail or telephone, depending on their preference.

  • Consistent user experience: All channels are combined on one platform to ensure smooth communication.

Transparency and personalization

  • Personalized dashboards: Employees monitor their work efficiently and always have a clear overview of tasks and progress.

  • Reports and analyses: Relevant data and key figures can be called up at any time, enabling data-based optimization.

XALT Customer Support Portal - transparency and personalization

Flexible packages that adapt to the size and needs of your team

Economy

xxx €

Business

xxx €

First

xxx €

Who is the Customer Support Portal suitable for?

This solution is ideal for:

This solution is not suitable for:

Free your team from routine tasks, increase customer satisfaction and turn support into your competitive advantage