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Do more with less: Seamless integration across all systems, powerful AI automation for routine tasks and teams that focus on the essentials - for faster solutions and greater satisfaction.
Discover the benefits of seamless integration, AI-powered automation and self-service solutions - for satisfied teams and customers
Recurring tasks such as ticket creation and classification can be automated using Rovo, our AI chatbot. This allows your team to focus on solving critical issues instead of handling routine requests.
Delays caused by scattered information are eliminated. All project, contract and ticket data is consolidated on a user-friendly platform for immediate retrieval.
Provides employees with tools that enable them to solve routine problems independently using an AI-integrated knowledge database. Reduces dependency on support teams and increases employee satisfaction.
Easily manage increasing ticket volumes with a system that adapts to the growth and needs of your business.
By automating processes and reducing manual errors, you can significantly reduce your support costs and increase productivity at the same time.
The following scenario: Your team is inundated with a flood of support requests. Employees are manually sorting emails, juggling spreadsheets and switching between disjointed systems to find important information.
Every little task takes up time, so they can't concentrate on urgent problems.
The consequences?
Your current system isn't just a minor inconvenience - it's an obstacle to delivering the quality of service your customers expect.
Every unresolved ticket is not just a task, but a ticking time bomb that jeopardizes customer satisfaction and team morale.
Conventional solutions - whether it's cumbersome software or hiring more staff - are not the answer. They only fix the problem without addressing the root causes. Every day you wait to address this problem, your costs go up and your team's effectiveness goes down.
What now?
This is not just a tool, but a fundamental transformation.
The XALT Customer Support Portal is designed to eliminate the chaos and put you in control. Find out how it solves your most pressing problems:
The solution has been developed specifically for the challenges of enterprise-level customer support. It integrates advanced AI, consolidates data and equips your team with tools for smarter workflows.
Automates the classification, forwarding and answering of tickets.
Brings CRM, SAP and other third-party systems together in an optimized hub.
Enables employees to solve routine problems without assistance from the support team.
Enables effortless management of growing requirements, regardless of ticket volume.
Chatbots for communication: Automatic response to customer inquiries around the clock.
AI agents: Accelerates internal processes through automated ticket management and intelligent task processing.
Proactive solutions: AI recognizes problems at an early stage and offers solutions before they escalate.
Automated ticket creation: Tickets are created and processed automatically, which increases efficiency and minimizes errors.
CRM integration (e.g. Salesforce): Access to all relevant customer data in one central location without having to switch between systems.
APIs for data integration: Seamless connection with external systems such as HubSpot or SAP for a comprehensive information base.
Centralized and consistent data: Better decision-making thanks to up-to-date and comprehensive customer information.
Self-service functions: Employees solve routine queries independently via the portal without burdening the support team.
Seamless integration of knowledge databases: Direct access to a central knowledge base (e.g. Confluence) for quick and well-founded answers.
AI-supported knowledge query: The AI accesses the database to provide relevant and precise answers.
Multi-channel support: Customers can communicate via chat, e-mail or telephone, depending on their preference.
Consistent user experience: All channels are combined on one platform to ensure smooth communication.
Personalized dashboards: Employees monitor their work efficiently and always have a clear overview of tasks and progress.
Reports and analyses: Relevant data and key figures can be called up at any time, enabling data-based optimization.
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