XALT is now an Atlassian Gold Partner in the USA. Global Platinum expertise meets local Gold expertise.
XALT is now an Atlassian Gold Partner in the USA. Global Platinum expertise meets local Gold expertise.
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IT service management (ITSM) should actually help to structure IT operations, right? Would you like to simplify ITSM and put an end to the process madness? Instead, you're experiencing endless tickets, chaos
Customer portals are indispensable tools for companies that want to optimize processes, increase customer satisfaction and reduce costs. But not all portals are the same. From Enterprise Service
Good and efficient customer service is a decisive competitive advantage, especially in the digital age where providers have become easily interchangeable. In order to provide outstanding customer support
Up to 30 % of your customers could turn away from you if you lag behind in adopting AI in your customer support. A crazy, but
73% of your customers expect their request to be resolved within 24 hours. But your team is struggling with outdated tools, fragmented data, endless email chains, changing
Would it make sense for our team to conduct a joint debriefing after every major problem in order to learn from the incident and avoid future mistakes?
The pressure on support teams is high: tickets need to be processed quickly and correctly, categorized consistently and assigned efficiently. But manual sorting and assigning can be time-consuming.
Imagine you are managing a complex software project. Your internal development team uses Jira for project management, while your external service provider uses a separate Jira instance. Sounds
The Atlassian Cloud is constantly evolving to enable teams to collaborate even more effectively. In October 2024, important changes to the pricing structure are now
Companies need powerful tools to manage customer requests, optimize internal processes and keep track of their IT infrastructure. While Jira Service Management from
