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Recap

What we brought back from Atlassian Team25

At Atlassian Team25, almost every conversation came back to the same question: where do you even start with AI? We turned that into a check you can run yourself in a few minutes.

Team25

Our customers

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The TEAM XALT Ambassadors – talk to them directly

Want to dive deep into your topic? Talk to one of our specialised Ambassadors.

Benedikt Dollinger
Benedikt Dollinger
Partner Manager

Ambassador for License Consulting & Management | Atlassian Community Leader

Daniel Gottschalk
Daniel Gottschalk
Head of Sales

Ambassador for Customer Support Portals and your primary contact for questions

Dawn Janáček
Dawn Janáček
Atlassian Consultant

Ambassador for Digital Transformation & Agile & Process Optimization

Philipp Göllner
Philipp Göllner
Founder & CEO

Ambassador for Internal Communication & Collaboration, Digital Workplace

Melanie Fisher
Melanie Fisher
Head of Service Delivery

Ambassador for SaaS, Atlassian, and Cross-Functional Collaboration

Josh Costella
Josh Costella
COO

Ambassador Atlassian Administration | Atlassian Community Leader

Our AI trend report for ITSM and customer support

AI Trends Report

Six trends support teams are using in 2025 to cut costs instead of counting tickets: AI copilots, human-sounding agents, voice AI, personalization, self-service, and one channel instead of five. For each trend, the report shows what it costs you to ignore—and what companies already using it are measuring: 40% lower operating costs, 3x higher customer satisfaction, 128% more revenue from AI tools. Four pages, no sign-up required.