For teams that work across multiple Jira instances, want to synchronize Jira with Jira Service Management or collaborate with other companies in Jira, synchronization solutions such as Advanced Issue Sync for Jira are essential. We examine two prominent tools here: Exalate vs Advanced Issue Sync for Jira, and provides a detailed comparison to help you choose the right solution.
Table of Contents
Why do you need a solution for synchronizing Jira tickets?
A solution for synchronizing Jira tickets offers several decisive advantages:
- Increased efficiency and time savings: Automatic synchronization eliminates the need for manual data transfer and reduces human error, saving time and increasing efficiency.
- Consistency and accuracy of data: Real-time synchronization ensures that everyone involved is always up to date, guaranteeing data integrity.
- Improved collaboration and communication: All team members have access to up-to-date information, which improves collaboration and communication within the team.
- Scalability and flexibility: Synchronization solutions make it possible to easily integrate additional Jira instances or other platforms, which is particularly advantageous for growing companies.
- Adherence to security and compliance requirements: Solutions that are operated behind the firewall and offer encrypted data transmission help to comply with strict data protection regulations.
- Reduction of IT workload: IT resources are freed up as the need for manual data transfers and integration maintenance is eliminated, allowing IT departments to focus on more strategic tasks.
Exalate: A detailed look
Exalate was developed to enable seamless integrations across Various platforms across the board, including JiraServiceNow, Zendesk, GitHub, Salesforce and Azure DevOps. Its robust capabilities address both internal team collaboration and complex cross-company projects.
Features
- Issue synchronizationExalate supports synchronization of +40 fields. Including summaries, descriptions, comments, attachments, status, priorities and custom fields across Jira instances and other platforms.
- CustomizationOffers Basic, Visual and Script modes for different levels of customization. Script mode, supported by Groovy scripts, offers advanced users extensive customization options.
- IntegrationBidirectional synchronization across multiple Jira instances and integration with other platforms ensures data consistency.
- Security and complianceFunctions such as encrypted communication and granular data control ensure secure synchronization.
- ScalabilityDesigned to handle large amounts of data, making it suitable for growing organizations.
User-friendliness and interface
- Basic ModeSimple setup for basic fields, ideal for quick integrations.
- Visual ModeUser-friendly drag-and-drop interface.
- Script ModeRequires programming knowledge, but offers maximum flexibility.
Pricing model
Exalate offers a free plan for up to 1000 new issues per month, with detailed pricing based on the number of users and deployment model (cloud, server, data center).
Customer support and documentation
Comprehensive documentation and a dedicated support team are available, as well as resources such as the Exalate Academy for learning advanced features.
User feedback and ratings
Users praise Exalate for its flexibility and extensive range of functions, although the script mode can be complex for non-programmers.
Advantages and disadvantages
- AdvantagesHighly customizable, supports multiple platforms, robust security, excellent support.
- DisadvantagesComplexity of the script mode, steep learning curve for advanced functions.
Advanced Issue Sync for Jira: A detailed look
Advanced Issue Sync for Jira aims to optimize workflows between multiple Jira instances, supports cloud, server and data center deployments and is suitable for complex cross-company projects and communication. In addition, the advantage of Advanced Issue Sync for Jira is that it does not require installation on the respective systems, but is executed in the background, thereby Data protection regulations such as the GDPR and DSGVO covers.
Features
- Issue synchronizationSupports the bidirectional synchronization of tickets, comments, attachments, status, priorities and user-defined fields.
- IntegrationBidirectional synchronization across multiple Jira instances and Jira Service Management instances and ensures data consistency.
- Workflow synchronizationAutomatic synchronization of tickets managed in two (different) workflows in both systems to ensure that status updates are reflected in all instances.
- User-defined fields and issue typesDetailed customization, including the synchronization of user-defined fields and the assignment of different issue types.
- Security and compliance: Emphasis on security through installations behind the firewall that meet the requirements of the GDPR.
- Scalability: Provides limitless synchronization possibilities (limit set by Atlassian itself (e.g. attachments cannot be >2GB) without additional resources or higher product tiers, which is cost efficient.
User-friendliness and interface
- No plug-in installationThe solution works independently of the Jira instance, which reduces the IT workload. Advanced Issues Sync for Jira is hosted by XALT itself and is therefore a "Sync as a Service".
- User-friendly setupThe single-mail setup reduces the administrative effort.
- Lightweight serviceRuns as a lightweight service and offers flexibility and scalability.
Pricing model
Priced at €399 per month, it includes unlimited users and instances, real-time synchronization and comprehensive support for custom fields and workflow mapping.
Customer support and documentation
Provides 24/7 support, free maintenance and configuration changes, as well as detailed documentation and instructions.
User feedback and ratings
Users appreciate the ease of use and robust security features, and often praise the seamless synchronization of complex workflows and reduced manual data entry.
Advantages and disadvantages
- AdvantagesEasy setup and maintenance, robust security, comprehensive synchronization options, excellent support, unlimited synchronization at no additional cost.
- DisadvantagesHigher price compared to simpler solutions; no GUI, but is configured and customized in the form of YAML; advanced customizations require technical knowledge.
Advanced Issue Sync for Jira
Seamless synchronization between Jira instances
Easily synchronize tickets, comments and attachments between multiple Jira instances.
Why Advanced Issue Sync for Jira to Jira is the better solution
Although both Exalate and Advanced Issue Sync for Jira offer powerful synchronization solutions, Advanced Issue Sync for Jira stands out for several reasons:
- User-friendlinessAdvanced Issue Sync for Jira is designed to be user-friendly. The intuitive interface and simple setup process make it accessible to non-technical users. Unlike Exalate, which requires programming knowledge for advanced customization, Advanced Issue Sync simplifies the synchronization process and reduces the learning curve and administrative overhead.
- Security and complianceAdvanced Issue Sync for Jira places great emphasis on security. The solution works behind the firewall (must be configured beforehand), which ensures data protection and compliance with regulations such as the GDPR. This level of security is crucial for organizations that handle sensitive information and must adhere to strict data protection standards.
- No plug-in installationUnlike Exalate, which requires plugins on every Jira instance, Advanced Issue Sync works independently of the Jira instance. This reduces the burden on IT departments and ensures smooth operation without affecting the existing Jira environment.
- Comprehensive support and maintenanceAdvanced Issue Sync provides 24/7 support, free maintenance and configuration changes, ensuring that users receive timely support and that the solution always remains aligned with their changing needs.
- Scalability and flexibilityAdvanced Issue Sync's lightweight service architecture enables seamless scalability according to the needs of the organization. Whether the organization is growing or handling complex cross-instance synchronization scenarios, the flexibility of the tool ensures that it can cover a wide range of use cases.
- Fixed price modelWith a clear and predictable pricing model, Advanced Issue Sync for Jira offers unlimited users and instances for a fixed monthly fee. This is especially beneficial for large organizations that need to manage extensive synchronization processes without worrying about rising costs.
- Unlimited synchronizationAdvanced Issue Sync for Jira offers limitless synchronization possibilities without the need for additional resources or higher product levels. This allows you to synchronize as many instances and issues as needed at no additional cost. The only limit are the limits set by Atlassian.
When is Exalate the better solution?
Exalate is the better solution if your company needs synchronizations or integrations between different tools. In addition to Jira, Exalate supports integration with Zendesk, ServiceNow, GitHub, Azure DevOps and Salesforce.
It enables the seamless synchronization of fields such as issues, sprints, tickets and work items across these platforms. This versatility and flexibility make Exalate ideal for companies that need to manage their data and workflows consistently and efficiently across different systems.
Exalate vs Advanced Issue Sync for Jira: At a glance
| Feature | Exalate | Advanced Issue Sync for Jira |
|---|---|---|
| Integrations | Integration with multiple platforms. | Integration with Jira, Jira Service Management in Data Center and Cloud |
| Issue synchronization | Summaries, descriptions, comments, attachments, status, priorities, user-defined fields | Tickets, comments, attachments, status, priorities, user-defined fields, projects, text |
| Adjustments | Basic, Visual, Script modes | Detailed customization without plugin installation |
| Integration capabilities | Bidirectional across multiple platforms | Bidirectional synchronization across Jira instances |
| Security and compliance | Encrypted communication, granular control | Behind the firewall, DSGVO and GDPR compliance |
| Scalability | Does not handle large amounts of data | Lightweight service architecture for flexibility and no limits |
| User-friendliness and interface | Simple setup (Basic), User-friendly (Visual), Flexible (Script) | Minimal setup and maintenance effort and configuration with YAML files |
| Pricing model | Free plan for up to 1000 issues/month, different price levels (Premium and Enterprise) on request | €399/month for unlimited users and instances |
| Customer support and documentation | Comprehensive documentation, Exalate Academy | 24/7 support, free maintenance and configuration changes |
| User feedback and ratings | Highly flexible, but complex scripts | Ease of use, robust security, seamless synchronization |
| Unlimited synchronization | No (depending on the plan) | Yes |
| Advantages | Highly customizable, supports multiple platforms, robust security, excellent support | Easy setup and maintenance, robust security, no plugin requirements, excellent support, unlimited synchronization |
| Disadvantages | Complexity of the script mode, steep learning curve for advanced functions | Higher price compared to simpler solutions, advanced customization requires technical knowledge |
Conclusion
Exalate is a flexible tool that is ideal for organizations that require advanced customizations and integrations with multiple platforms beyond Jira. The different configuration modes - Basic, Visual and Script - offer a range of options, from simple setups to complex, code-driven customizations. However, this flexibility comes with a steeper learning curve, especially for Script mode, which can be challenging for non-technical users.
Advanced Issue Sync for Jira on the other hand, impresses with its user-friendliness, robust security and comprehensive support. The intuitive interface and easy setup without plugin installations reduce the administrative burden on IT departments. The lightweight service architecture enables seamless scalability, and the emphasis on security ensures compliance with data protection regulations such as the GDPR. In addition, Advanced Issue Sync for Jira provides synchronization capabilities without additional resources or higher product tiers, making it a cost-effective solution for large organizations.
For organizations that prioritize robust security, easy setup and unlimited synchronization, Advanced Issue Sync for Jira is the better solution. Its comprehensive features, combined with excellent support and a user-friendly interface, make it an excellent choice for seamless Jira synchronization.
