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Imagine you lose your employee ID card. Happens quickly, doesn't it? Now imagine trying it in a huge corporate organization with isolated departments,
Imagine you are the IT manager of E-Shop, a fast-growing e-commerce platform that processes thousands of transactions every day. Your team is under constant pressure,
Unmanageable hardware and software inventories lead to rising costs, compliance problems and slow IT services. Without structured IT asset management (ITAM), your IT operations will remain inefficient and expensive.
Aligning IT service management (ITSM) with business goals, specifically how to align ITSM with business goals, is critical for organizations that want to succeed in a competitive, technology-driven landscape.
Change management in ITSM (IT service management) is about making changes to IT systems in such a way that disruptions are minimized and the changes comply with the
Reducing the incident resolution time for incidents is a crucial factor. Imagine your e-commerce website suffers an hour-long payment gateway disruption on Black Friday. This
Atlassian Connect: High Velocity 2025 event in Munich brought together industry experts to discuss the latest developments in ITSM, AI and workflow acceleration. As
IT service management (ITSM) should actually help to structure IT operations, right? Would you like to simplify ITSM and put an end to the process madness? Instead, you're experiencing endless tickets, chaos
Customer portals are indispensable tools for companies that want to optimize processes, increase customer satisfaction and reduce costs. But not all portals are the same. From Enterprise Service
Good and efficient customer service is a decisive competitive advantage, especially in the digital age where providers have become easily interchangeable. In order to provide outstanding customer support
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