Unmanageable hardware and software inventories lead to rising costs, compliance problems and slow IT services. Without structured IT asset management (ITAM), your IT operations will remain inefficient and expensive.
7 proven techniques for shortening the incident resolution time
Reducing the incident resolution time for incidents is a crucial factor. Imagine your e-commerce website suffers an hour-long payment gateway disruption on Black Friday. This
The key findings of Atlassian Connect: High Velocity 2025
Atlassian Connect: High Velocity 2025 event in Munich brought together industry experts to discuss the latest developments in ITSM, AI and workflow acceleration. As
5 reasons to choose Jira Service Management as your customer portal
Good and efficient customer service is a decisive competitive advantage, especially in the digital age where providers have become easily interchangeable. In order to provide outstanding customer support
The transformative role of AI in customer support to increase efficiency and satisfaction
Up to 30 % of your customers could turn away from you if you lag behind in adopting AI in your customer support. A crazy, but
Automating business processes with AI: how you can master the change
Information overload, complex processes and constant excessive demands. But what if all this didn't have to be the case? What if you could automate your processes so that they were
Case Study - Automated authorization management for Confluence and Jira
Efficient authorization management for 60,000 Confluence users: automation and self-service increase productivity and transparency in Confluence.
Case Study - Automated project access assignment with JSM Self-Service Portal
How our customer achieved a 5x acceleration with a JSM Self-Service Portal through automated project access management with 60% less administrative effort.
15 questions & answers about Atlassian Cloud Migration
These are the 15 most common questions & answers about Atlassian Cloud Migration from our customers: 1. How complex is the migration process? The migration process varies depending on
How do you digitize processes with Jira (Cloud)?
The same routine tasks in Jira day after day. Create tickets, perform status updates, generate reports. It feels like a hamster wheel that you can't break out of.