We are TEAM XALT, a startup specializing in the digitalization of business processes, DevSecOps & software development from Munich and Leipzig. Our drive? Turning complex IT problems of our customers into simple and efficient solutions.
We are looking for an experienced Key Account Manager (m/f/d) to provide the best possible experience as the central interface for our customers in Germany and the USA, as well as to build long-term relationships.
If you enjoy delighting customers and having a significant impact on an internationally growing company, then you've come to the right place!
What you can expect:
- You are instrumental in the success of our clients, helping them understand their challenges and achieve their goals.
- You are the first point of contact for inquiries about our products, services and solutions.
- You primarily support remote customer projects in the IT environment and identify opportunities for cross- and upselling.
- You support customers in the implementation of digitization projects and keep track of multiple projects and customers to ensure a smooth process.
- You will work closely with our consultants, developers and marketing team to develop our sales and proposal processes.
- You clarify technical, budgetary and personnel issues and independently support new customers from the proposal to the conclusion of the contract.
- You manage our internal resources to meet the needs of our customers.
What you bring to the role:
- You have several years of experience in supporting customer projects in the IT environment, ideally in (key) account management, business development or similar.
- You have experience with Atlassian products such as Jira and Confluence.
- You have at least 5 years of relevant professional experience in project management of IT digitization projects
- Your excellent communication skills (in German and English) and negotiation skills will help you to close successful business deals and build and maintain long-term relationships.
- You like to work proactively and self-organized, both internally in a team and with our customers.
- You have already successfully sold software solutions, IT services, consulting services etc. and were significantly involved in all steps of the sales process.
- Ideally, you have already worked in a software company, an (IT) start-up or in an IT consulting company like ours and have successfully sold software solutions, IT services or consulting services, where you were significantly involved in all steps of the sales process.
- Your strong technical understanding and experience in the application of project management methods (Scrum, Kanban or similar) characterize you
What you can look forward to:
- Help shape a growing company in a creative environment with short decision-making paths. Hierarchies? Not with us! We offer short communication channels and are always open to your ideas!
- You are unique, which is why we want to support your personal and professional development. This includes certifications, conferences, courses and more.
- You have unlimited access to a learning platform, both to exciting and specialist literature & interesting podcasts.
- We support you with a wellbeing budget of 50 euros per month. Whether it's a gym membership, new running shoes, an Amazon voucher or a delicious lunch. You decide what you spend it on.
- We value flexible and family-friendly working hours as well as mobile working and support Workation. We also offer 30 days' vacation per year so that you can relax and enjoy life to the full.
- Work in exceptional and modern offices in Munich or Leipzig!
- Get the technical equipment you want (MacBook, Linux notebook or Windows PC).
- No more stubbornly working through tasks on the assembly line - we always rely on new impulses and ideas, both for our customers and for internal projects!
