We are TEAM XALT, a startup specializing in the digitalization of business processes, DevSecOps & software development from Munich and Leipzig. Our drive? Turning complex IT problems of our customers into simple and efficient solutions.
We are looking for an experienced Key Account Manager (m/f/d) to provide the best possible experience as the central interface for our customers in Germany and the USA, as well as to build long-term relationships.
If you enjoy delighting customers and having a significant impact on an internationally growing company, then you've come to the right place!
What you can expect:
- You are instrumental in the success of our clients, helping them understand their challenges and achieve their goals.
- You are the first point of contact for inquiries about our products, services and solutions.
- You primarily support remote customer projects in the IT environment and identify opportunities for cross- and upselling.
- You support customers in the implementation of digitization projects and keep track of multiple projects and customers to ensure a smooth process.
- You will work closely with our consultants, developers and marketing team to develop our sales and proposal processes.
- You clarify technical, budgetary and personnel issues and independently support new customers from the proposal to the conclusion of the contract.
- You manage our internal resources to meet the needs of our customers.
What you bring to the role:
- What you bring to the table:
- You have several years of experience in supporting customer projects in the IT environment, ideally in (key) account management, business development or similar.
- You have experience with Atlassian products such as Jira and Confluence
- You have ideally already worked in software companies, an (IT) startup or in an IT consulting company like ours
- Your excellent communication skills (in German and English) and negotiation skills help you to close successful deals, build and maintain long-term relationships
- You like to work proactively and self-organized, both internally in the team and with our customers
- You have already successfully sold software solutions, IT services, consulting services, etc. and were significantly involved in all steps of the sales process
What you can look forward to:
- Permanent employment contract with long-term prospects in a future-oriented and international company, flexible working hours, and remote work options.
- Possibility to work both full time and part time
- Flexible working hours and remote work - customize your schedule and work when and where you want
- Opportunities for further education and certifications (e.g. Atlassian ACP-100, ACP-400, AWS, Azure, Kubernetes, and more).
- Self-determined work and creative freedom, as well as the budget to try out new things
- We'll provide the technical equipment you want (MacBook, Linux notebook or Windows PC)
- Our team! Experience our creative and agile startup flair at numerous team events, after-work events, in our offices in Leipzig and Munich or in our virtual team meetings.
- If you start feeling cooped up working remotely, remember that our offices are filled with friendly colleagues, delicious coffee, and a variety of refreshing drinks to keep you energized.
- It's also important to us to always stick together and care about you as a person. We want to grow together with you as a company and at the same time promote your personal and professional development.
