Atlassian Cloud: Price changes in October 2023 and product changes in November 2023

Price adjustments Atlassian

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Atlassian Cloud is at the center of many teams' minds when it comes to effective collaboration. There are now some changes coming to the pricing structure and individual products in October 2023. These pricing adjustments affect the Atlassian Cloud products, among others Jira, Jira Service Management, Confluence and Access.

The adjustments are made for the Atlassian Cloud on October 18, 2023 and for the Jira Cloud Products on November 1, 2023 come into force.

In this article we will give you an overview of the price and product adjustments.

The most important at a glance

  1. The increase in list prices concerns:
    • Jira Software and Confluence (5 %)
    • Jira Service Management (5-30 %)
    • Access (for more than 1,000 users 10 %)
  2. Cloud pricing increases for renewal subscriptions to Jira Software Premium, Jira Service Management Standard, Jira Service Management Premium, and Atlassian Access.
  3. New automation limits for Jira Cloud products go into effect on November 1, 2023.

Why do the prices change?

These adjustments underscore Atlassian's commitment to developing innovative products that better connect teams and increase their efficiency. Over the past year, Atlassian has introduced various security updates and new product features, including guest access for Confluence, progressive deployment and improved security features in Jira Software, and advanced incident and change management in Jira Service Management.

Detailed information on pricing adjustments for the Atlassian Cloud

In this table you will find all the information about the price adjustments and how the changes will affect your existing licenses.

Increase in percent (%)
Jira Software Cloud
Standard, Premium, Enterprise
5 %
Jira Service Management Cloud
Standard, Premium, Enterprise
0-250 agent tier: 5 %
251-500 agent tier: 30 %
All other agent tiers: 20 %
501 - 1,000: 25 % (JSM standard)>1,000: 20 % (JSM standard)
501 - 2,500: 25 % (JSM Premium)>2,501: 20 % (JSM Premium)
Confluence Cloud
Standard, Premium, Enterprise
5 %
Access1.000+ users<1,000 users: 0%
1.000+ User tier: 10%

In addition, Atlassian is increasing the preferential pricing/pricing on renewal of existing subscriptions to its cloud products. This applies to Jira Software, Jira Service Management and Jira Access.

You can find more information about the price adjustments on the Atlassian website.

Product customizations for automations in Jira Cloud products

In addition, Atlassian announced changes for performing automations for Jira software, Jira Service Management, Jira Work Management, and Jira Product Discovery. These will come into effect on November 1, 2023.

In the previous model, customers receive a single, common limit across all Jira Cloud products. For example, if a customer has Jira Software Free and Jira Service Management Standard, they receive a total of 600 executions of automation rules per month (100 from Jira Software Free and 500 from Jira Service Management Standard) that can be used in both products.

In the new model starting November 2023, each Jira Cloud product has its own usage limit. Each automation rule will use the limit of a specific product when it is run. The limits for the Atlassian Free and Standard plans will increase to reflect this. The automation limits in the new model are as follows:

Product and tariff New Automation Limits / Month 
Jira SoftwareFree100
Standard1.700
Premium1.000 per user/month
EnterpriseUnlimited
Jira Service ManagementFree500
Standard5.000
Premium1.000 per user/month
EnterpriseUnlimited
Jira Work ManagementFree100
Standard1.000 
Premium100 per user/month
Enterprisen/a
Jira Product DiscoveryFree200
Standard500
Premiumn/a
Enterprisen/a

Here you can find more information about limits for automations.

More updates from Atlassian: Improved support for cloud migration

The pricing adjustments are just a few of Atlassian's recent changes. The company has also revised its support and testing options for migration projects to make it easier to move to the cloud.

Server customers who have not yet migrated to the cloud can now test the cloud for six months. The test phase now also includes support for selected Marketplace applications.

Dual licensing for large server customers has been extended through February 15, 2024, and for enterprise customers through February 15, 2025.

Why is it worth considering a migration to the Atlassian Cloud now?

For Enterprise customers who want to move to the cloud but cannot complete the migration in time for the end of Server Support in February 2024, Atlassian offers an extension of Server Support in the form of Dual Licensing*. (*For all customers who purchase an annual cloud subscription of 1,001 or more users on or after September 12, 2023).

Wondering how the price adjustments will affect you, or already thinking about migrating to the cloud?

Contact us - our experts will check which options are worthwhile for you. We offer you a free cloud assessment: Within a very short time, you will receive a detailed cost calculation for your migration.

Together with you, we will conduct a cloud assessment and tell you what your options are and how to get to the Atlassian Cloud the fastest.

Click here for your personal cloud assessment and for the path to the cloud.

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