Organizations need to integrate multiple teams into a shared Jira instance, but face an important challenge: ensuring that each team's projects remain private and inaccessible to other teams. In addition, teams need the ability to manage their own access to projects without being granted full administrator rights to Jira.
Through the automation of processes such as Automated project access assignment and user group distribution, tasks that were previously reserved for administrators can now be completed easily via a secure self-service system. This integration has made the process of granting access up to 5 times faster and significantly improved operational efficiency.
To solve this, a self-service portal with Jira Service Management (JSM) was implemented. This system had to fulfill the following requirements:
With the Jira Service Management (JSM) Self-Service Portal and Automated project access assignmentyour team can take control of their project involvement - while maintaining strict access permissions. This means that employees can gain access to projects for which they are authorized without the intervention of an administrator.
Your organization needs to integrate multiple teams into a shared Jira instance, but faces an important challenge: ensuring that each team's projects remain private and inaccessible to other teams. In addition, teams need the ability to manage their own access to projects without being granted full administrator rights to Jira.
The self-service portal uses Jira Service Management and automation to optimize user access while maintaining strict security controls.
This is how it works:
Project access request via self-service
Project selection via self-service
If a project is no longer active, automation takes care of the cleanup:
Employees can manage their project access independently without having to rely on administrators, ensuring smooth workflows with security intact. This autonomy has led to a 50% reduction in support tickets related to access requests, allowing IT teams to focus on more important tasks.
The system ensures that each team can only access the projects for which they are authorized. Unauthorized access is automatically prevented, even in a shared Jira environment, ensuring that sensitive information remains protected.
Administrators can focus on more strategic tasks by automating repetitive tasks such as project access and group management. This reduces their administrative workload by 60% and speeds up the process of granting access by up to 5 times.
Automations optimize the setup of new projects and ensure that teams can start collaborating without waiting for manual configurations. This reduces delays, speeds up the onboarding process and improves overall productivity.
By implementing the self-service portal and automation features of Jira Service Management, organizations can improve their Project access assignment optimize collaboration, reduce administrative overhead and improve team autonomy - all while maintaining robust security measures. This solution increases both efficiency and security, making it easier for teams to collaborate effectively without delays caused by manual processes.
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