XALT is now an Atlassian Gold Partner in the USA. Global Platinum expertise meets local Gold expertise.
XALT is now an Atlassian Gold Partner in the USA. Global Platinum expertise meets local Gold expertise.
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Aligning IT service management (ITSM) with business goals, specifically how to align ITSM with business goals, is critical for organizations that want to succeed in a competitive, technology-driven landscape.
Change management in ITSM (IT service management) is about making changes to IT systems in such a way that disruptions are minimized and the changes comply with the
Reducing the incident resolution time for incidents is a crucial factor. Imagine your e-commerce website suffers an hour-long payment gateway disruption on Black Friday. This
Do you know this? Meetings drag on endlessly, tasks get lost and important information is scattered across different tools. Unstructured workflows and unclear responsibilities lead to
IT service management (ITSM) should actually help to structure IT operations, right? Would you like to simplify ITSM and put an end to the process madness? Instead, you're experiencing endless tickets, chaos
In IT project management, accurate and usable data collection is essential in order to make informed decisions and manage projects efficiently. A frequent challenge is to
Customer portals are indispensable tools for companies that want to optimize processes, increase customer satisfaction and reduce costs. But not all portals are the same. From Enterprise Service
Good and efficient customer service is a decisive competitive advantage, especially in the digital age where providers have become easily interchangeable. In order to provide outstanding customer support
Up to 30 % of your customers could turn away from you if you lag behind in adopting AI in your customer support. A crazy, but
Customer Support Portal with JSM & Rovo AI Transform your support team into a highly efficient powerhouse and reduce support costs by 35% and resolve requests 60% faster Reach more
Your project co-pilot
