5 reasons why traditional support systems fail - and how to solve the problem once and for all
73% of your customers expect their request to be resolved within 24 hours. But your team is struggling with outdated tools, fragmented data, endless email chains, changing
Digitized business processes for an improved customer and user experience
Customers buy from companies that give them the best, most seamless, and easiest digital experience. In today's world, speed is everything. Whoever is the first to
How To: Create a help center in Confluence
For businesses, providing quality customer support takes a tremendous amount of effort. To avoid getting bogged down in support tickets, many companies today use other solutions from the
Using the Jira Issue Collector as an application form on your website
Jira Service Management (also known as Jira Service Desk) is one of the most comprehensive and widely used ITSM tools. No matter whether internal company requests to IT departments or
Detailed reporting with Jira Service Management
Detailed reporting has always been part of any professional workflow. And so it is also easy to create detailed reports in Jira Service Management.