For municipalities
Modern market stall allocation for municipalities: structured, transparent, legally sound
Weekly markets, Christmas markets, town festivals: market stall allocation is everyday municipal business. And yet in many administrations it still runs on email, spreadsheets and phone calls.
What's missing is a platform that unites application, review, stall management and AI support in a single process. That's exactly what Jira Service Management is. No third-party apps, C5-compliant.
The challenge
What changes when stall allocation goes digital
Without Jira Service Management
With Jira Service Management
The solution
With Jira Service Management you build a digital stall allocation system
Applicants submit their request through a self-service portal, upload supporting documents directly, and receive automatic status updates. Case workers review and approve requests centrally in structured queues. Stalls and events are managed via Jira Service Management Assets, with real-time availability and a complete occupancy record.
The result: a modern citizen service that supports OZG requirements and saves your team hours every day.
Core features
What the implementation looks like
Self-service portal
Applicants submit requests online, including document upload.
Structured approval workflow
From submission through review and follow-up questions to approval or rejection.
Central processing in queues
All requests in one place, sorted by priority and status.
| Key | Name | Stand | Status |
|---|---|---|---|
| SVS-19 | Fabienne Gerhard | A3 (6x3 m) | Genehmigt |
| SVS-18 | Elene Maier | A2 (4x3 m) | Offen |
| SVS-16 | Matthias Betz | A1 (3x3 m) | Genehmigt |
| SVS-9 | Jonas Meyer | B2 (3x3 m) | Genehmigt |
| SVS-8 | Elena Fischer | B1 (4x3 m) | Offen |
| SVS-7 | Maximilian Weber | A3 (6x3 m) | In Prüfung |
| SVS-6 | Sophie Schmidt | A2 (4x3 m) | Warten auf Kunden |
Stall management with JSM Assets
Events and stalls with availability status.
Automated notifications
Status updates and confirmations by email and visible in the customer portal, with no manual follow-up.
Management dashboards
Real-time overview of every application's status.
AI support
AI-supported application processing: Rovo as digital first reviewer
The Rovo AI agent handles the first review step automatically – before a case worker even opens the request:
- It checks submitted documents for completeness.
- It categorises the application by event type and stall.
- It requests missing documents directly from the applicant.
The result: fewer follow-up questions, cleaner queues, faster decisions.
Your benefit
What digital stall allocation gives your administration
Ready for the first step? Book a no-obligation first conversation.
Less administrative effort
Your team works with clear processes; no more endless rounds of coordination. The system checks stall availability automatically; double bookings are ruled out.
More transparency & traceability
All applications and decisions are visible centrally. Every decision is documented and traceable.
Better citizen service
Clear status updates without phone follow-ups.
Fast implementation
Prototype in approx. 15–18 person-days, no additional license costs.
Technology
Technical framework
- Built entirely on Jira Service Management, JSM Assets and native automations
- No third-party apps required
- Deployable on your existing Atlassian Cloud infrastructure
- BSI C5 compliant; suitable for the public sector
- Extensible with AI-supported features (e.g. Rovo AI agent for automatic pre-review)
FAQ
Frequently asked questions
Do we need new software or infrastructure for a digital stall allocation system?
No. If your administration already uses Atlassian Cloud, the solution runs directly on your existing infrastructure – no new system, no complex rollout.
How can market stall allocation be handled digitally and OZG-compliant?
With Jira Service Management, municipalities digitise the entire market stall allocation: from application through review to approval. The system is OZG-compliant and can be implemented without additional apps.
Is Jira Service Management also suitable for digitising weekly markets?
Yes. The solution is designed for recurring municipal event formats (weekly markets, fairs, town festivals). Stalls, application cycles and approval workflows can be configured individually per event type.
Can Jira Service Management handle stall allocation without additional apps?
Yes. The system is built entirely on Jira Service Management, JSM Assets and native automations – no third-party apps, no additional plugins, no new software licence.
How long does it take to introduce a digital stall allocation system in a municipality?
A working prototype can be built in about 15–18 person-days. The exact scope depends on the number of event types, approval stages and desired integrations.
Is Jira Service Management BSI C5 compliant and approved for German public authorities?
Yes. Atlassian Cloud holds the BSI C5:2020 Type 2 attestation for Jira, JSM and Confluence Cloud – the official security evidence for use in German public authorities and institutions. AKDB has been running the platform in production since 2023.
Can market vendors submit and track their stall application online?
Yes. Through the self-service portal, applicants submit their application digitally, upload supporting documents directly and receive automatic status updates by email – no need to call the office.
How do you prevent double bookings when allocating stalls at weekly markets?
Stalls are managed as assets with a real-time availability status. When an application is approved, the stall is automatically marked as taken – the system rules out an accidental double booking.
What happens if an applicant forgets documents when applying for a stall?
The system detects missing documents and requests them automatically. Optionally, a Rovo AI agent handles the completeness check before a case worker even opens the request.
Can a digital stall allocation system be adapted to municipal approval processes?
Yes. Workflows, forms, approval stages and asset structures are flexibly configurable and adapted to your specific processes.
Can we use the solution for other administrative processes too?
Yes. JSM works as a platform for many other use cases – from replacing shared mailboxes to approval processes and internal IT support. AKDB already uses JSM across several areas.
Are there additional licence costs?
If you already use Jira Service Management, there are no additional licence costs. The solution is built entirely with what you already have.
Does the solution meet OZG requirements?
It supports OZG-compliant digital application processes, including a self-service portal, structured documentation and a complete audit trail. More on onlinezugangsgesetz.de.
Next step
Ready for the next step?
We'll show you what a digital stall allocation system could look like for your organisation – in a personal demo or a no-obligation first conversation.