# Modern market stall allocation for municipalities: structured, transparent, legally sound

> Weekly markets, Christmas markets, town festivals: with Jira Service Management, municipalities digitise the entire market stall allocation – from application to approval, OZG-compliant and without third-party apps.

Source: https://www.xalt.de/en/market-stall-permits-jira-service-management/

Weekly markets, Christmas markets, town festivals: market stall allocation is everyday municipal business. And yet in many administrations it still runs on email, spreadsheets and phone calls.

What's missing is a platform that unites application, review, stall management and AI support in a single process. That's exactly what Jira Service Management is. No third-party apps, C5-compliant.

[Request a free demo](https://www.xalt.de/en/contact/)

## What changes when stall allocation goes digital

\<!-- Ohne XALT --\>

Without Jira Service Management

Applications by email, post or in person – all in different forms

Missing documents are requested manually

Multiple systems: email, spreadsheets, PDF, phone

Double bookings are hard to prevent

Decisions aren't fully documented

\<!-- Mit XALT. Am Telefon steht diese Spalte UNTER „Ohne XALT" — sie stand mit \`max-md:order-first\` davor, und damit las die Seite die Antwort vor dem Problem (Abnahme 2026-09-02: „Ansicht NEU muss auf mobile unter Ansicht ALT angezeigt werden → ergibt vom prozess mehr sinn"). Rundung \`rounded-md\` wie Buttons und Karten; die Spalte hatte 18px und einen gruenen Verlauf als einzige Flaeche der Seite (Abnahme 2026-09-02). Akzent-Rahmen und Schein bleiben — sie sind die Hervorhebung, der Verlauf war nur Dekor. --\>

With Jira Service Management

One self-service portal for all applicants

Rovo AI detects gaps and follows up automatically

One platform, everything visible centrally

The system checks stall availability automatically; double bookings are ruled out

Every decision is documented and traceable

## With Jira Service Management you build a digital stall allocation system

Applicants submit their request through a self-service portal, upload supporting documents directly, and receive automatic status updates. Case workers review and approve requests centrally in structured queues. Stalls and events are managed via Jira Service Management Assets, with real-time availability and a complete occupancy record.

The result: a modern citizen service that supports OZG requirements and saves your team hours every day.

[Request a free demo](https://www.xalt.de/en/contact/)

## What the implementation looks like

### Self-service portal

### Self-service portal

Applicants submit requests online, including document upload.

### Approval workflow

### Structured approval workflow

From submission through review and follow-up questions to approval or rejection.

### Queues

### Central processing in queues

All requests in one place, sorted by priority and status.

SVS Board

Refresh

Filter Results: Weihnachtsmarkt 2026

| Key | Name | Stand | Status |
| --- | --- | --- | --- |
| SVS-19 | Fabienne Gerhard | A3 (6x3 m) | Genehmigt |
| SVS-18 | Elene Maier | A2 (4x3 m) | Offen |
| SVS-16 | Matthias Betz | A1 (3x3 m) | Genehmigt |
| SVS-9 | Jonas Meyer | B2 (3x3 m) | Genehmigt |
| SVS-8 | Elena Fischer | B1 (4x3 m) | Offen |
| SVS-7 | Maximilian Weber | A3 (6x3 m) | In Prüfung |
| SVS-6 | Sophie Schmidt | A2 (4x3 m) | Warten auf Kunden |

1–7 of 7

### Stall management

### Stall management with JSM Assets

Events and stalls with availability status.

### Notifications

### Automated notifications

Status updates and confirmations by email and visible in the customer portal, with no manual follow-up.

### Dashboards

### Management dashboards

Real-time overview of every application's status.

## AI-supported application processing: Rovo as digital first reviewer

The Rovo AI agent handles the first review step automatically – before a case worker even opens the request:

- It checks submitted documents for completeness.
- It categorises the application by event type and stall.
- It requests missing documents directly from the applicant.

The result: fewer follow-up questions, cleaner queues, faster decisions.

## What digital stall allocation gives your administration

Ready for the first step? Book a no-obligation first conversation.

### Less administrative effort

Your team works with clear processes; no more endless rounds of coordination. The system checks stall availability automatically; double bookings are ruled out.

### More transparency & traceability

All applications and decisions are visible centrally. Every decision is documented and traceable.

### Better citizen service

Clear status updates without phone follow-ups.

### Fast implementation

Prototype in approx. 15–18 person-days, no additional license costs.

[Book a first conversation](https://www.xalt.de/en/contact/)

## Technical framework

- Built entirely on Jira Service Management, JSM Assets and native automations
- No third-party apps required
- Deployable on your existing Atlassian Cloud infrastructure
- BSI C5 compliant; suitable for the public sector
- Extensible with AI-supported features (e.g. Rovo AI agent for automatic pre-review)

## Frequently asked questions

### Do we need new software or infrastructure for a digital stall allocation system?

No. If your administration already uses Atlassian Cloud, the solution runs directly on your existing infrastructure – no new system, no complex rollout.

### How can market stall allocation be handled digitally and OZG-compliant?

With Jira Service Management, municipalities digitise the entire market stall allocation: from application through review to approval. The system is OZG-compliant and can be implemented without additional apps.

### Is Jira Service Management also suitable for digitising weekly markets?

Yes. The solution is designed for recurring municipal event formats (weekly markets, fairs, town festivals). Stalls, application cycles and approval workflows can be configured individually per event type.

### Can Jira Service Management handle stall allocation without additional apps?

Yes. The system is built entirely on Jira Service Management, JSM Assets and native automations – no third-party apps, no additional plugins, no new software licence.

### How long does it take to introduce a digital stall allocation system in a municipality?

A working prototype can be built in about 15–18 person-days. The exact scope depends on the number of event types, approval stages and desired integrations.

### Is Jira Service Management BSI C5 compliant and approved for German public authorities?

Yes. [Atlassian Cloud](https://www.atlassian.com/trust) holds the BSI C5:2020 Type 2 attestation for Jira, JSM and Confluence Cloud – the official security evidence for use in German public authorities and institutions. AKDB has been running the platform in production since 2023.

### Can market vendors submit and track their stall application online?

Yes. Through the self-service portal, applicants submit their application digitally, upload supporting documents directly and receive automatic status updates by email – no need to call the office.

### How do you prevent double bookings when allocating stalls at weekly markets?

Stalls are managed as assets with a real-time availability status. When an application is approved, the stall is automatically marked as taken – the system rules out an accidental double booking.

### What happens if an applicant forgets documents when applying for a stall?

The system detects missing documents and requests them automatically. Optionally, a Rovo AI agent handles the completeness check before a case worker even opens the request.

### Can a digital stall allocation system be adapted to municipal approval processes?

Yes. Workflows, forms, approval stages and asset structures are flexibly configurable and adapted to your specific processes.

### Can we use the solution for other administrative processes too?

Yes. JSM works as a platform for many other use cases – from [replacing shared mailboxes](https://www.xalt.de/shared-mailboxes-jira-service-management/) to approval processes and internal IT support. AKDB already uses JSM across several areas.

### Are there additional licence costs?

If you already use Jira Service Management, there are no additional licence costs. The solution is built entirely with what you already have.

### Does the solution meet OZG requirements?

It supports OZG-compliant digital application processes, including a self-service portal, structured documentation and a complete audit trail. More on [onlinezugangsgesetz.de](https://www.onlinezugangsgesetz.de).

## Ready for the next step?

We'll show you what a digital stall allocation system could look like for your organisation – in a personal demo or a no-obligation first conversation.

[Get in touch](https://www.xalt.de/en/contact/)

---

*This version is for AI agents. Every page of this site is available as Markdown: append `index.md` to its path. Index of all pages: [llms.txt](https://www.xalt.de/llms.txt)*