What you will work on
- Handle incidents, restore services and communicate progress clearly.
- Plan and test upgrades, including plugins and integrations.
- Monitor systems and improve operational documentation and monitoring.
- Use AI to automate suitable support and operations tasks.
- Work with engineering and consulting to resolve recurring problems at their source.
What you bring
- Practical experience operating and supporting Atlassian or comparable enterprise platforms
- A structured approach to troubleshooting, changes and documentation
- Service-minded communication, including under pressure
- A support or operations task you have automated using AI
What we offer
- Unlimited tokens for Claude, OpenAI and the latest, most advanced AI tools
- €55,000–70,000 gross per year
- Professional exchange within the team, across the Atlassian ecosystem as a Platinum Partner, and through the XALT AI Circle and IT Revolution
Your working arrangements
We value working together in the office: developing ideas, learning from one another and talking things through in person. Living in or around Munich or Leipzig is therefore a plus. Remote work is also possible. If you live further away, we would still love to hear from you. Together, we will discuss an arrangement that works for you, your team and the role.
Our professional community
Exchanging ideas with others is part of what we enjoy about this work. For our XALT AI Circle in Munich in autumn 2026, we have invited Peter Steinberger of the OpenClaw Foundation to discuss personal agents. In October 2026, Philipp Göllner spoke at the Enterprise AI Summit in Charlotte about how our team built a Chief of Staff agent. We plan to represent XALT again at the summit in Portland in May 2027. For a closer look at our work, see Philipp’s talk from Charlotte.
Your AI example
We would like to understand how you approach problems and what you have learned along the way. Bring a process you have automated yourself with AI and show it to us live. Walk us through your contribution, whether the workflow works consistently, and what has measurably improved. We are also interested in its limitations and how you check the results. One example is enough; you can recreate it with test data. Please do not share confidential information or protected code.
Your application
Does this sound like work you would enjoy? We would love to hear from you. Send your CV to careers@xalt.de and tell us what you would like to work on. The conversation should also give you room to ask about the team, your responsibilities and what you need to do good work. We will discuss the interview arrangements and your AI demonstration with you personally. You can also send any questions beforehand to careers@xalt.de.