
February 19, 2026
8:30 - 17:00
First keynote at 9:30 a.m.
Marriott Hotel
Hamburger Allee 2
60486 Frankfurt
Enterprise IT, Service and Ops Leads, ITSM Architects, Platform Owners
All-day conference program incl. networking & catering
Learn first-hand about the best practices for successfully scaling world-class service.
Equip your team with AI capabilities that enable excellent support and quickly deliver real value.
Customer Service, AIOps, Asset Management: Learn how to fully leverage the potential of JSM.
Founder & CEO
Ambassador for Enterprise Service Management, Self-Service & DevSecOps
Head of Atlassian
Ambassador for Process Digitization, Service Management & ITIL
Head of Sales
Ambassador for Customer Support Portals, AI and your primary contact for questions
Whether you're putting out small fires daily or reliably driving your business forward through good service management – find out your maturity level here and get tips on how to increase it effectively in practice.