DOCUSIGN + JIRA · INTEGRATION BY XALT
The contract gets signed. The ticket knows immediately.
Offers, NDAs, employment contracts, change requests: we connect DocuSign directly to Jira – request a signature from the ticket, see live status in the ticket, file the document in a compliant way. No chasing, no copy-pasting.
THE PROBLEM
Between “ticket done” and “contract signed” sits a black hole.
Two systems that know nothing of each other
Jira says “done”, DocuSign says nothing – the signature status lives in inboxes and hallway chatter.
Days lost chasing signatures
“Is this signed yet?” – every round costs a day of deal velocity, every escalation a meeting.
No audit trail when PDFs travel by email
Which version was signed? Where does it live? Manual work means: somewhere. Compliance means: exactly there.
HOW IT WORKS
Signing as a workflow step, not a format break.
The integration turns DocuSign into a status in your Jira workflow – with automation running both ways.
Triggered from the ticket
Switching status to “for signature” creates the envelope – recipients and template come from Jira fields.
Status live in the ticket
Sent, opened, signed, declined – every step lands as an update in the ticket.
Automation reacts
“Completed” moves the workflow forward: follow-up tasks, notifications, SLA start.
Filed in a compliant way
The signed PDF and certificate attach to the ticket and move automatically to Confluence or your DMS.
USE CASES
Anywhere a process is waiting on a signature.
Sales: offers & framework agreements
Straight from the Jira deal ticket to signature – with a reminder after 48 hours and an automatic “won” on completion.
HR: employment contracts & addenda
The onboarding workflow sends the contract and policies for signature and only starts IT provisioning afterwards.
ITSM: approvals with legal force
Critical changes and acceptance records: JSM approval and a qualified signature in one step, auditable down to the certificate.
Procurement: NDAs & supplier contracts
NDA request as a JSM portal form: legal reviews on the board, DocuSign sends it, the signed document lands in the contract register.
COMPLIANCE & TRACEABILITY
Every signature has a story. From now on, it lives in the ticket.
DocuSign delivers eIDAS-compliant signatures.
The integration makes sure the signature and its proof live where your process is already documented: on the Jira ticket – not scattered across inboxes and local folders.
- eIDAS: SES, AES and QES depending on the document type
- A complete audit trail: who, when, which version, right on the ticket
- Retention follows your own policy: Confluence, DMS or archive
- Permissions stay in Jira, no shadow access to DocuSign
DEMO
Bring your own signing process.
A 30-minute demo built around your real workflow – afterwards you will know how many days of chasing disappear per deal.