# One support partner. The whole operation.

> xalt.support bundles all of XALT

Source: https://www.xalt.de/en/xalt-support/

From a Jira outage to a flood of Kubernetes alerts to a project on fire: xalt.support bundles all of XALT's support services, with one contract, one number and senior engineers instead of a first-level script.

[Request a support contract](https://www.xalt.de/en/book-a-meeting/)

## The platform runs, even when things go wrong.

### Managed support & operations

Jira, Confluence, JSM: health checks, upgrades, performance and incident response, on cloud, Data Center and server.

### Licence & vendor management

Renewals, upgrades, cost optimisation and the entire Atlassian coordination, one invoice instead of dollar-euro friction.

### Managed hosting

Your Atlassian instances in our operations: 99.9% uptime, backup, security patching and monitoring.

## We see the outage before it becomes one.

### Observability stack

Monitoring, logging, tracing and alerting built and operated, with Grafana, Prometheus and OpenTelemetry. Alerts that actually mean something.

### Kubernetes & pipeline support

Cluster operations, CI/CD outages and deployment problems, including Container8 customer support with an SLA.

### SRE as a service

On-call reinforcement, incident retrospectives and error budgets, site reliability for teams without an SRE function of their own.

## Support is a process. We build it, and we live it.

Atlassian ITSM specialisation.

We do not just support, we build your own support organisation: JSM rollout, ITIL processes, portals and ESM beyond IT.

- JSM rollout & ITIL consulting: from ticket chaos to a service culture
- Enterprise service management: service portals for HR, facilities, legal
- AI in the service desk: virtual agents, automatic triage, knowledge lookup

## When it is already on fire: the IT-Projektretter rescue team. On-site in under 4 hours, nationwide, 24/7. Hotline +49 157 9237 8829.

[Request a rescue mission](https://it-projektretter.com)

## Your support specialist, one contract.

Tell us what you run, we will put together the support package: Atlassian, DevOps, ITSM, or all of it together.

[Request a support package](https://www.xalt.de/en/book-a-meeting/)

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