# Your production runs 24/7. Your IT should too.

> XALT Industries brings Atlassian, ITSM, cloud and AI to where downtime really costs money: engineering, maintenance, quality and plant IT.

Source: https://www.xalt.de/en/xalt-industries/

XALT Industries brings Atlassian, ITSM, cloud and AI to where downtime really costs money: engineering, maintenance, quality and plant IT, from mid-sized firms to large groups.

[Schedule a plant visit](https://www.xalt.de/en/book-a-meeting/)

## The machines are Industry 4.0. The processes around them run on paper.

Faults reported by shouting across the floor Maintenance runs on phone calls, spreadsheets and hallway rumours. Nobody knows which fault has priority until the line stops.

IT and OT do not talk to each other Plant IT lives in a different world from corporate IT. Every project ends at the interface, or in a shadow tool.

Audits take weeks ISO 9001, IATF, customer audits: evidence gets pieced together instead of pulled with one click. Documentation is an afterthought, not a by-product.

## Four building blocks. One continuous process.

### ITSM for production

A fault reported from the line terminal goes straight into Jira Service Management, prioritised by line criticality with a complete history per machine.

### Atlassian for product development

Change management, complaints (8D), sample approvals and technical documentation in Jira and Confluence, audit-ready with one click instead of a weekend of work.

### Plant IT and cloud

Cloud migration that respects production windows, 99.9% availability, secure IT/OT separation and hosting options for sensitive manufacturing data.

### AI in manufacturing

Detect fault patterns, plan maintenance ahead, write shift reports automatically, and make knowledge from 20 years of machine history queryable.

## We speak both languages: ticket and takt time.

A plant visit instead of a workshop hotel.

Since 2016 we have connected corporate IT with what actually happens on the shop floor. Our consultants stand on the line before they write a concept.

- Process capture directly at the plant, across all shifts
- Interfaces to MES, ERP (SAP) and machine data
- Rollout line by line, without interrupting production
- Training for foremen, shift leads and operators, not just the office

## Example: digitising the freight forwarder process.

Freight requests, quotes and shipping handled as one continuous Jira workflow.

1

Step 1

### Automatic calculation

Total weight and dimensions of every package, right in the ticket, no spreadsheet.

2

Step 2

### Automatic freight cost

Total cost by transport mode, air, sea or road, calculated from the package data.

3

Step 3

### Integrated into downstream processes

The freight request becomes the customer quote with one click, status and history included.

4

Step 4

### Forwarder in the portal

The freight forwarder replies through Jira Service Management, no email chains, complete documentation.

## At home wherever things get made.

Machinery & plant engineering

Engineering changes, service visits and spare-parts processes, fully digital from order to on-site acceptance.

Components & suppliers

Complaints (8D), sample approvals and customer audits without paperwork, traceable down to a single batch.

Process industry & chemicals

ITSM with a compliance standard, proven in the chemical industry, where every deviation has to be documented.

Consumer goods & logistics

From freight forwarder to fulfilment platform: processes that scale with volume instead of breaking under it.

## Show us your line. We will show you the process.

A plant visit instead of a workshop hotel: we come to you, walk the process and sketch the solution, free of charge and concrete.

[Schedule a plant visit](https://www.xalt.de/en/book-a-meeting/)

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