{"id":31755,"date":"2025-04-28T10:42:11","date_gmt":"2025-04-28T08:42:11","guid":{"rendered":"https:\/\/www.xalt.de\/?p=31755"},"modified":"2025-04-25T10:44:30","modified_gmt":"2025-04-25T08:44:30","slug":"effizientes-incident-management-mit-rovo-ki","status":"publish","type":"post","link":"https:\/\/www.xalt.de\/en\/effizientes-incident-management-mit-rovo-ki\/","title":{"rendered":"Efficient incident management with AI: how Rovo's Ops Guide helps IT teams with high-priority issues"},"content":{"rendered":"<p>Imagine you are the IT manager of E-Shop, a fast-growing e-commerce platform that handles thousands of transactions every day. Your team is under constant pressure to keep operations running smoothly, but incidents, such as sudden spikes in login errors, are becoming increasingly common. Innovative AI technologies like Rovo are able to significantly increase your team's efficiency in solving problems.<\/p>\n\n\n\n<p><strong>The challenge:<\/strong> Your team is struggling to solve these problems quickly because they spend too much time searching for previous incident reports, playbooks and expert contacts in various tools such as Jira, Confluence and Slack. However, the use of AI can help to find relevant information more quickly. This delays time-to-resolution (TTR), frustrates the team and damages customer satisfaction and revenue.<\/p>\n\n\n\n<p><strong>The solution<\/strong> is the Ops Guide powered by <a href=\"https:\/\/www.xalt.de\/en\/was-ist-atlassian-rovo\/\" data-type=\"post\" data-id=\"30595\">Rovo<\/a>Atlassian's AI-powered agent designed to streamline incident management and take advantage of AI. In this article, we walk through a technical use case that shows how Rovo's AI-powered Ops Guide improves incident response workflows in high-pressure environments by breaking down each step of the resolution process:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the identification of the incident<\/li>\n\n\n\n<li>Searching for internal expertise and experts<\/li>\n\n\n\n<li>Verification of root cause<\/li>\n\n\n\n<li>Solution to the problem<\/li>\n\n\n\n<li>To the creation of a post-incident review<\/li>\n<\/ul>\n\n\n\n<p>Each phase illustrates how Ops Guide integrates seamlessly with tools like Slack, Jira and Confluence to speed time to resolution and reduce operational overhead.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Wie-der-Rovo-Ops-Guide-eine-schnellere-TTR-unterst\u00fctzt---ein-Beispiel-aus-der-Praxis\">How the Rovo Ops Guide supports a faster TTR - a practical example<\/h2>\n\n\n\n<p>The e-shop website records an increase in payment errors. Customers are unable to pay and revenue is lost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1.-Identifizieren-Sie-den-aktuellen-Vorfall\">1. Quickly identify the current incident<\/h3>\n\n\n\n<p>As soon as the request comes in, Ops Guide immediately surfaces a summary of the incident. The engineer can instantly see what is the issue, when the issue began, and how big is the impact. There's no need to log into multiple dashboards. Everything is presented in one view in real-time, saving precious minutes in the heat of an incident.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/1-rovo-blog-identify-the-current-incident-scaled.png\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/1-rovo-blog-identify-the-current-incident-scaled.png\" alt=\"Identify the current incident\" class=\"wp-image-31757\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/1-rovo-blog-identify-the-current-incident-scaled.png 2560w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/1-rovo-blog-identify-the-current-incident-1536x864.png 1536w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/1-rovo-blog-identify-the-current-incident-2048x1152.png 2048w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/1-rovo-blog-identify-the-current-incident-18x10.png 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2.-Sammeln-von-historischem-Kontext\">2. AI provides you with the historical context<\/h3>\n\n\n\n<p>Ops Guide cross-references the current incident with previous ones logged in Jira. It identifies one similar issue from the past quarter involving the payment gateway under high load. Within seconds, the engineer receives the link to the past incident report to see the resolution steps used previously. This context helps narrow down the potential root causes and prevents redundant troubleshooting efforts.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/2-rovo-blog-gater-historical-context-scaled.png\"><img decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/2-rovo-blog-gater-historical-context-scaled.png\" alt=\"Gather historical context\" class=\"wp-image-31758\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/2-rovo-blog-gater-historical-context-scaled.png 2560w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/2-rovo-blog-gater-historical-context-1536x864.png 1536w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/2-rovo-blog-gater-historical-context-2048x1152.png 2048w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/2-rovo-blog-gater-historical-context-18x10.png 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3.-Fachwissen-finden\">3. Quickly find expertise and SMEs (Subject Matter Experts)<\/h3>\n\n\n\n<p>The AI agent analyzes internal records and identifies the subject matter experts (SMEs) who have resolved similar issues in the past. Depending on your company\u2019s setup, Ops Guide can also notify the experts via Teams or Slack. Their availability and time zones are considered, so only the right people are looped in at the right time, streamlining communication and collaboration.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/3-rovo-blog-find-expertise-scaled.png\"><img decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/3-rovo-blog-find-expertise-scaled.png\" alt=\"Find expert knowledge \" class=\"wp-image-31759\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/3-rovo-blog-find-expertise-scaled.png 2560w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/3-rovo-blog-find-expertise-1536x864.png 1536w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/3-rovo-blog-find-expertise-2048x1152.png 2048w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/3-rovo-blog-find-expertise-18x10.png 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4.-Pr\u00fcfen-Sie-die-Dokumentation-auf-m\u00f6gliche-Ursachen\">4. Check existing documentation for possible root causes<\/h3>\n\n\n\n<p>Ops Guide searched <a href=\"https:\/\/www.xalt.de\/en\/knowledgebase-mit-confluence\/\" data-type=\"page\" data-id=\"12862\">Confluence<\/a> and other internal knowledge databases to surface documentation related to the payment gateway configuration. The engineer does not need to look for a documentation and lose time, the playbook\u2019s link is already provided in the chat within seconds.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/4-rovo-blog-find-documentation-scaled.png\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/4-rovo-blog-find-documentation-scaled.png\" alt=\"Check documentation and root cause\" class=\"wp-image-31760\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/4-rovo-blog-find-documentation-scaled.png 2560w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/4-rovo-blog-find-documentation-1536x864.png 1536w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/4-rovo-blog-find-documentation-2048x1152.png 2048w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/4-rovo-blog-find-documentation-18x10.png 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"5.-L\u00f6sen-Sie-den-Vorfall\">5. Solve the incident<\/h3>\n\n\n\n<p>With the historical context, expert input, and flagged documentation, the on-call engineer initiates a rollback of the latest deployment using the predefined steps from the linked playbook. Ops Guide continues to assist by closing the issue as customer transactions begin processing normally again. The entire resolution process, from alert to fix, is significantly faster and more coordinated.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/5-rovo-blog-resolve-incident-scaled.png\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/5-rovo-blog-resolve-incident-scaled.png\" alt=\"Resolve the issue\" class=\"wp-image-31761\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/5-rovo-blog-resolve-incident-scaled.png 2560w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/5-rovo-blog-resolve-incident-1536x864.png 1536w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/5-rovo-blog-resolve-incident-2048x1152.png 2048w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/5-rovo-blog-resolve-incident-18x10.png 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"6.-Erstellen-eines-Post-Incident-Reviews\">6. Create a post-incident review with AI<\/h3>\n\n\n\n<p>Once the incident is under control, Ops Guide auto-generates a draft post-incident report by compiling data from logs, Slack threads, monitoring tools, and Jira tickets. It highlights what went wrong, the steps taken, the impact, and recommendations for future prevention. This allows the team to quickly finalize documentation and learn from the event without spending hours pulling everything together manually.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/6-rovo-blog-post-incident-review-scaled.png\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/6-rovo-blog-post-incident-review-scaled.png\" alt=\"Create a post-incident review\" class=\"wp-image-31762\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/6-rovo-blog-post-incident-review-scaled.png 2560w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/6-rovo-blog-post-incident-review-1536x864.png 1536w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/6-rovo-blog-post-incident-review-2048x1152.png 2048w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/6-rovo-blog-post-incident-review-18x10.png 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"7.-Erstellung-von-Problemtickets\">7. Create a problem ticket with AI<\/h3>\n\n\n\n<p>To ensure long-term resolution, Ops Guide creates a Jira problem ticket with all relevant context attached, including logs, impacted services, playbook links, and expert notes. This enables the engineering team to schedule a deeper investigation and implement preventative measures. <strong>It ensures that short-term fixes don\u2019t become recurring pain points.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/7-rovo-blog-problem-ticket-creation-scaled.png\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/7-rovo-blog-problem-ticket-creation-scaled.png\" alt=\"Create a problem ticket\" class=\"wp-image-31763\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/7-rovo-blog-problem-ticket-creation-scaled.png 2560w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/7-rovo-blog-problem-ticket-creation-1536x864.png 1536w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/7-rovo-blog-problem-ticket-creation-2048x1152.png 2048w, https:\/\/www.xalt.de\/wp-content\/uploads\/2025\/04\/7-rovo-blog-problem-ticket-creation-18x10.png 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Fazit\">Conclusion<\/h2>\n\n\n\n<p>The Ops Guide from Rovo changes the <a href=\"https:\/\/www.xalt.de\/en\/7-bewaehrte-techniken-zur-verkuerzung-der-incident-resolution-time\/\" data-type=\"post\" data-id=\"31430\">Incident Management<\/a>by providing instant access to important information and automating routine tasks. The time spent gathering context and documentation is reduced and IT teams can resolve incidents, such as the one from E-Shop, faster, improving operational efficiency and customer satisfaction.<\/p>\n\n\n\n<p>Is your company facing similar challenges? We can advise you on how to make your incident response processes more efficient by using Rovo Ops Guide.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-very-dark-gray-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/rovo.xalt.de\/\" style=\"background-color:#01ffcd\" target=\"_blank\" rel=\"noopener\">Get started with Rovo<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Stell dir vor, du bist der IT-Manager von E-Shop, einer schnell wachsenden E-Commerce-Plattform, die t\u00e4glich Tausende von Transaktionen abwickelt. Dein Team steht unter st\u00e4ndigem Druck, den reibungslosen Betrieb aufrechtzuerhalten, aber Zwischenf\u00e4lle, wie pl\u00f6tzliche Spitzen bei Anmeldefehlern, werden immer h\u00e4ufiger. Innovative KI-Technologien wie Rovo sind in der Lage die Effizienz deines Teams bei der Probleml\u00f6sung erheblich [&hellip;]<\/p>\n","protected":false},"author":203,"featured_media":31766,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[37],"tags":[43,47],"department":[],"job_location":[],"start":[],"beschaeftigungsverhaeltnis":[],"class_list":["post-31755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atlassian","tag-atlassian","tag-itsm"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/posts\/31755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/users\/203"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/comments?post=31755"}],"version-history":[{"count":10,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/posts\/31755\/revisions"}],"predecessor-version":[{"id":31773,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/posts\/31755\/revisions\/31773"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/media\/31766"}],"wp:attachment":[{"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/media?parent=31755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/categories?post=31755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/tags?post=31755"},{"taxonomy":"department","embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/department?post=31755"},{"taxonomy":"job_location","embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/job_location?post=31755"},{"taxonomy":"start","embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/start?post=31755"},{"taxonomy":"beschaeftigungsverhaeltnis","embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/beschaeftigungsverhaeltnis?post=31755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}