{"id":14630,"date":"2021-05-11T14:02:09","date_gmt":"2021-05-11T12:02:09","guid":{"rendered":"https:\/\/www.xalt.de\/?p=14630"},"modified":"2025-01-14T08:43:46","modified_gmt":"2025-01-14T07:43:46","slug":"use-jira-issue-collector-as-application-form-on-your-website","status":"publish","type":"post","link":"https:\/\/www.xalt.de\/en\/jira-issue-collector-als-bewerbungsformular-auf-deiner-webseite-nutzen\/","title":{"rendered":"Using the Jira Issue Collector as an application form on your website"},"content":{"rendered":"

Jira Service Management (also known as Jira Service Desk) is one of the most comprehensive and widely used ITSM tools. Whether it's internal requests to IT departments or external requests for help, Jira Service Management (JSM) not only gets your team involved immediately and directly, but the people making the requests also get immediate feedback. Such requests are usually created with the Issue Collector and or dedicated service desk portals.<\/p>\n\n\n\n

A typical use case of JSM can be found in IT related areas in companies, e.g. when employees discover a software bug, they can directly raise a ticket via JSM, which can then be processed by the IT or development team. Working with Jira tickets is an essential component of successful, agile working methods and is indispensable in many modern tech companies today.<\/p>\n\n\n\n

But it's not just tech companies that can use JSM for their processes and workflows, and they don't have to limit themselves to IT requests either. Jira Service Management offers almost endless possibilities to accelerate your business. In our blog post Fast and efficient application processes with Jira<\/a> we already presented our solution on how to use JSM for applicant management. In this second part, we will show you how to not only receive applications via an email inbox linked to a Jira project which converts them into Jira tickets, but also how to use the issue collector to achieve the same result<\/strong>. <\/p>\n\n\n\n

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Table of Content<\/h2>\n\n\n\n
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  1. What is an Issue Collector<\/a><\/li>\n\n\n\n
  2. Why does an issue collector make sense?<\/a><\/li>\n\n\n\n
  3. Issue Collector Setup<\/a>\n
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    1. Creating the Issue Collector<\/a><\/li>\n\n\n\n
    2. Setting everything up<\/a><\/li>\n<\/ol>\n<\/li>\n\n\n\n
    3. Add Issue Collector to Website (HTML & Java Script)<\/a>\n
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      1. The HTML snippet<\/a><\/li>\n\n\n\n
      2. Embedding the Issue Collector on the website<\/a><\/li>\n\n\n\n
      3. Testing<\/a><\/li>\n\n\n\n
      4. Bonus: Embedding on Confluence pages<\/a><\/li>\n<\/ol>\n<\/li>\n\n\n\n
      5. Summary<\/a><\/li>\n<\/ol>\n<\/div>\n\n\n\n

        <\/p>\n\n\n\n

        What is an Issue Collector?<\/strong><\/h2>\n\n\n\n

        With a so called Issue Collector, a Jira feedback form can be embedded on your own websites. By clicking on the corresponding trigger - which has to be defined and can be a call-to-action, a button, an image etc. - this form can be opened and after filling it out, a Jira ticket (also called issue) can be easily created. The fields of the form can be customized and request essential information, e.g. the applicant's cover letter as a text field, their email address for notifications and communication, file attachments for resumes, job references, etc. <\/p>\n\n\n\n

        Why does an issue collector make sense?<\/strong><\/h3>\n\n\n\n

        As explained in the first part of the blog series, an email inbox can be set up and linked to your Jira project fairly easily. All emails that are sent to the configured inbox automatically create a Jira issue that contains all the information and attachments from the email. However, the email inbox may not only receive relevant emails or applications, but also requests from external headhunters or marketing emails. These are then also created as issues in the JSM project and have to be filtered out, which can be cumbersome. <\/p>\n\n\n\n

        In addition, you may want to invite your applicants to apply directly on the homepage and not use a cumbersome job portal or applications via email. With an issue collector triggered by a button click, the web layout is not disturbed and applicants are not redirected to other pages.<\/p>\n\n\n\n

        It's easiest to understand by looking at any Job on our career page: xalt.de\/en\/jobs<\/a>In our single job posts, you will quickly see what we are talking about. For example, scroll down on this page<\/a> until you see the button \"Apply directly\" and click on it. Don't worry, an application will not be sent to us immediately. Once you click the button, a popup will open which contains the Issue Collector of Jira Service Management.<\/p>\n\n\n\n

        And how do you set up the Issue Collector?<\/strong><\/h3>\n\n\n\n

        Step one:<\/strong> Creating the Issue Collector<\/h4>\n\n\n\n