{"id":15671,"date":"2021-05-31T09:48:55","date_gmt":"2021-05-31T07:48:55","guid":{"rendered":"https:\/\/www.xalt.de\/?page_id=15671"},"modified":"2024-07-15T10:31:57","modified_gmt":"2024-07-15T08:31:57","slug":"success-story-confluence-support-portal","status":"publish","type":"page","link":"https:\/\/www.xalt.de\/en\/customer-success-stories\/success-story-confluence-support-portal\/","title":{"rendered":"Success Story - Confluence Support Portal"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15671\" class=\"elementor elementor-15671\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1634dcd elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1634dcd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb3fc16\" data-id=\"eb3fc16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8202a6f elementor-widget elementor-widget-text-editor\" data-id=\"8202a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Atlassian \/ k15t success story<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4df019 elementor-widget elementor-widget-heading\" data-id=\"a4df019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer service and support portal with Confluence and Scroll Viewport<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb4b082 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb4b082\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c5cd1a2\" data-id=\"c5cd1a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-480432e elementor-widget elementor-widget-heading\" data-id=\"480432e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Hard facts of the project<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebc920c elementor-widget elementor-widget-heading\" data-id=\"ebc920c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products used<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a6a6e3 elementor-widget elementor-widget-text-editor\" data-id=\"9a6a6e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><a style=\"color: #50cbb3; text-decoration: underline;\" href=\"https:\/\/www.xalt.de\/en\/atlassian-confluence\/\">Confluence<\/a><\/span>, <span style=\"text-decoration: underline;\"><a style=\"color: #50cbb3; text-decoration: underline;\" href=\"https:\/\/www.k15t.com\/software\/scroll-viewport\" target=\"_blank\" rel=\"noopener\">Scroll Viewport<\/a><\/span>, Scroll Versions, Scroll Translations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d56f3ab elementor-widget elementor-widget-heading\" data-id=\"d56f3ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution and Methology<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a17e68e elementor-widget elementor-widget-text-editor\" data-id=\"a17e68e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Creation of a support portal based on Confluence and Scroll Viewport, evaluation of apps, use of authorization management and editor concept, corporate branding for estos, introduction and workshops on editorial use<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f178f30 elementor-widget elementor-widget-heading\" data-id=\"f178f30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About our partners<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5817075 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5817075\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-804850e\" data-id=\"804850e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3839be elementor-widget elementor-widget-image\" data-id=\"f3839be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.k15t.com\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"100\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/02\/xalt_k15t_partner_logo_black_small_border.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10313\" alt=\"K15t Partner Logo\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/02\/xalt_k15t_partner_logo_black_small_border.png 400w, https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/02\/xalt_k15t_partner_logo_black_small_border-16x4.png 16w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-848834b\" data-id=\"848834b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c83b7e4\" data-id=\"c83b7e4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25dba02 elementor-widget elementor-widget-heading\" data-id=\"25dba02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About estos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c710c51 elementor-widget elementor-widget-text-editor\" data-id=\"c710c51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>estos GmbH is an independent software manufacturer founded in Starnberg, Germany, with a focus on the development of fast and uncomplicated communication software for use in companies.\u00a0<\/p><p>Since the beginning in 1997, estos has succeeded in continuously presenting products in an extremely dynamic market, which are now used daily by more than one million users in various companies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6be51dd elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6be51dd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d331972\" data-id=\"d331972\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d2d9f4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2d9f4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9bc5ab3\" data-id=\"9bc5ab3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4e0740 elementor-widget elementor-widget-image\" data-id=\"c4e0740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"63\" height=\"4\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2020\/12\/line-6.png\" class=\"attachment-large size-large wp-image-7231\" alt=\"\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2020\/12\/line-6.png 63w, https:\/\/www.xalt.de\/wp-content\/uploads\/2020\/12\/line-6-16x1.png 16w\" sizes=\"(max-width: 63px) 100vw, 63px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74c8767 elementor-widget elementor-widget-heading\" data-id=\"74c8767\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/support.estos.de\" target=\"_blank\" rel=\"noopener\">Design of support.estos.de with Confluence and Scroll Viewport<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d254147 elementor-widget elementor-widget-text-editor\" data-id=\"d254147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">As a provider of software products, estos is confronted with a high volume of support requests. In order to <strong>to keep the organisational effort within limits<\/strong>the <strong>customers, but at the same time to be able to deliver excellent support<\/strong>, a\u00a0<\/span><strong style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Support Portal<\/strong><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\"> set up for the users of their software.\u00a0<\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Compared to the website, the support portal based on Atlassian Confluence is updated several times a day with new information on the use of the software. It offers the user not only as a support platform but also as a knowledgebase, access to important information, resources and documents.\u00a0<\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">The content is managed directly in the same tool as the internal development and can therefore be moved from the internal to the external area without media breaks.\u00a0<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Through the support portal, users have the possibility of <b>Independently acquire guidance, best practices, and workarounds independent of location or others<\/b>.<\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">With the help of the support portal, many inquiries could thus be answered in advance before they even reach the support hotline or the ticket system of estos. In the ticket system, the content is offered again in the ticket creation process in order to answer further inquiries by integrating the content as a knowledgebase.\u00a0<\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Because nothing is more frustrating than receiving a standard response to a support request. This is what the portal tries to do by <b>Machine Learning<\/b> to be made available in advance.\u00a0<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">The conception of the portal as well as the configuration of the layout was implemented by estos and XALT using a custom theme developed especially for estos based on the K15t Help Center Theme.en<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-152eb31 elementor-reverse-tablet elementor-section-stretched elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"152eb31\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ec3fca\" data-id=\"1ec3fca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f05be61 elementor-widget elementor-widget-text-editor\" data-id=\"f05be61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Besides the custom theme, other\u00a0<strong>custom configurations<\/strong> made by our team in consultation with estos. This includes, among other things, a specific start page, individual page headers and footers, an announcement banner for important news, as well as a categorization of the content via labels and categories, such as installation, commissioning, or similar. The latter function serves as support for content maintenance and makes the editors' work easier.\u00a0<\/p><p>To improve the search function, the filtering options of the search bar have also been improved, allowing the knowledge base to provide users with more precise results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb5701f\" data-id=\"fb5701f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55b6dff elementor-widget elementor-widget-image\" data-id=\"55b6dff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Dashboard.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Estos Support - Dashboard\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTY2NDcsInVybCI6Imh0dHBzOlwvXC93d3cueGFsdC5kZVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyMVwvMDZcL0VzdG9zLVN1cHBvcnQtRGFzaGJvYXJkLnBuZyJ9\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"865\" height=\"502\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Dashboard.png\" class=\"attachment-full size-full wp-image-16647\" alt=\"\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Dashboard.png 865w, https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Dashboard-16x9.png 16w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b0eb8e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b0eb8e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc12b1f\" data-id=\"cc12b1f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-991a88f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"991a88f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a8bf49f\" data-id=\"a8bf49f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca8dcfe elementor-widget elementor-widget-heading\" data-id=\"ca8dcfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Additional functions and benefits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e5cd9c elementor-reverse-tablet elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e5cd9c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3649773\" data-id=\"3649773\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57e7529 elementor-widget elementor-widget-image\" data-id=\"57e7529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Kategorien.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Estos Support - Kategorien\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTY2NTMsInVybCI6Imh0dHBzOlwvXC93d3cueGFsdC5kZVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyMVwvMDZcL0VzdG9zLVN1cHBvcnQtS2F0ZWdvcmllbi5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"502\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Kategorien.png\" class=\"attachment-full size-full wp-image-16653\" alt=\"\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Kategorien.png 865w, https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Kategorien-16x9.png 16w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-852703c\" data-id=\"852703c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72f73b4 elementor-widget elementor-widget-text-editor\" data-id=\"72f73b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The implementation with Scroll Viewport facilitates and improves the navigation between the individual documentation articles. This provides users with an easier and faster way to find content in the portal. This in turn increases the satisfaction of customers and users of the software.\u00a0<\/p><p>By using a support portal, estos was able to create numerous advantages for itself and its users.<span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">\u00a0The workload of the company's own employees is reduced and they have more time to focus on serious problems. Furthermore, there is a noticeable reduction in the effort and costs involved in communicating with customers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9430f76 elementor-reverse-tablet elementor-section-stretched elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9430f76\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ce8b673\" data-id=\"ce8b673\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e8acba elementor-widget elementor-widget-text-editor\" data-id=\"8e8acba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">The Support Center also offers estos the following <\/span><strong style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">other advantages:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-746b541 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"746b541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Very easy content maintenance via Confluence<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fully custom layout with little effort<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Lower administrative costs due to fewer support tickets<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Positive presentation of the company through transparency<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc3dbe9 elementor-widget elementor-widget-text-editor\" data-id=\"cc3dbe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In addition to Scroll Viewport <a href=\"https:\/\/marketplace.atlassian.com\/apps\/1210818\/scroll-versions-for-confluence?hosting=server&amp;tab=overview\" target=\"_blank\" rel=\"noopener\">Scroll Versions<\/a> and <a href=\"https:\/\/marketplace.atlassian.com\/apps\/1211616\/scroll-translations-for-confluence?hosting=server&amp;tab=overview\" target=\"_blank\" rel=\"noopener\">Scroll Translations<\/a> two additional plugins from k15t have been integrated into the support portal by our team, which allow a multilingual and version-based maintenance of the articles and contents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6ca1ea5\" data-id=\"6ca1ea5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2b8422 elementor-widget elementor-widget-image\" data-id=\"f2b8422\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Artikel.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Estos Support - Artikel\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTY2NDYsInVybCI6Imh0dHBzOlwvXC93d3cueGFsdC5kZVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyMVwvMDZcL0VzdG9zLVN1cHBvcnQtQXJ0aWtlbC5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"502\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Artikel.png\" class=\"attachment-full size-full wp-image-16646\" alt=\"\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Artikel.png 865w, https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Artikel-16x9.png 16w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b61bcfc elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b61bcfc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aaf5491\" data-id=\"aaf5491\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac62fcc elementor-widget elementor-widget-text-editor\" data-id=\"ac62fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The estos Support Portal is <strong>publicly accessible<\/strong> and can be found at the following link: <a href=\"https:\/\/support.estos.de\/de\" target=\"_blank\" rel=\"noopener\">support.estos.com<\/a>\u00a0- Take a look around and see what your own Help Center could look like!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bf77d54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf77d54\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-88045d3\" data-id=\"88045d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0540ac3 elementor-widget elementor-widget-heading\" data-id=\"0540ac3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">development opportunities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c07d190 elementor-widget elementor-widget-text-editor\" data-id=\"c07d190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Through the use of Confluence there are <strong>extensive possibilities to further expand the portal.<\/strong> Individual functions can be integrated, new layout options can be created or additional tools and software can be connected to the Support Portal.\u00a0<span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">As an additional service, our team offered a further elaboration of the layout of the support portal as well as the estos website.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9c8794 elementor-reverse-tablet elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9c8794\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d46f0fd\" data-id=\"d46f0fd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-422d187 elementor-widget elementor-widget-image\" data-id=\"422d187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Neues-Design.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Estos Support - Neues Design\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTY2NDgsInVybCI6Imh0dHBzOlwvXC93d3cueGFsdC5kZVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyMVwvMDZcL0VzdG9zLVN1cHBvcnQtTmV1ZXMtRGVzaWduLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"502\" src=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Neues-Design.png\" class=\"attachment-full size-full wp-image-16648\" alt=\"\" srcset=\"https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Neues-Design.png 865w, https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/06\/Estos-Support-Neues-Design-16x9.png 16w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-224d056\" data-id=\"224d056\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa8b4f9 elementor-widget elementor-widget-text-editor\" data-id=\"aa8b4f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #3a3a3a;\">On the one hand, for\u00a0<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">the website<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">\u00a0<\/span><a style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: #ffffff;\" href=\"http:\/\/estos.de\/\" target=\"_blank\" rel=\"noopener\">estos.de<\/a><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">\u00a0<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">\u00a0presented two design proposals with light and dark mode. On the other hand, our team provided a proposal for the layout of the support portal.<\/span><\/p><p><span style=\"color: #3a3a3a; font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Especially for support portals, an appealing design is important to give customers the feeling of being professionally supported.\u00a0<\/span><\/p><p>The new design can be implemented based on the previous solution with Confluence and Scroll Viewport and gives the support portal a modern and elegant look. XALT supports estos in the creation and implementation of this new design.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c193921 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"c193921\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47cd51d\" data-id=\"47cd51d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c7e8b48 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"c7e8b48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eafe66d\" data-id=\"eafe66d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b9c062 elementor-widget elementor-widget-heading\" data-id=\"3b9c062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">More information<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c883983 elementor-widget elementor-widget-heading\" data-id=\"c883983\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Would you like to learn more about the Support Portal Success Story with Confluence? Don't hesitate to contact us.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9e5baed\" data-id=\"9e5baed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1979e11 elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"1979e11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/www.xalt.de\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-746b749 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"746b749\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9e3f34\" data-id=\"c9e3f34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-490ab7b elementor-widget elementor-widget-heading\" data-id=\"490ab7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More Customer Success Stories<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d5867e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d5867e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-490f690\" data-id=\"490f690\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4389692 elementor-cta--valign-middle elementor-cta--layout-image-above elementor-bg-transform elementor-bg-transform-zoom-out elementor-cta--skin-classic elementor-widget elementor-widget-call-to-action\" data-id=\"4389692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.xalt.de\/en\/success-stories\/success-story-intranet-with-linchpin\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.xalt.de\/wp-content\/uploads\/Use-Case-EEX-Intranet\/EEX-Intranet-Use-case-Header.jpg);\" role=\"img\" aria-label=\"\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tDigital Workplacec with Confluence\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tAttractive and personalized intranet based on Confluence.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4d788fa\" data-id=\"4d788fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5574704 elementor-cta--valign-middle elementor-cta--layout-image-above elementor-bg-transform elementor-bg-transform-zoom-out elementor-cta--skin-classic elementor-widget elementor-widget-call-to-action\" data-id=\"5574704\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.xalt.de\/en\/success-stories\/success-story-intranet-with-confluence-eex\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.xalt.de\/wp-content\/uploads\/Use-Case-EEX-Intranet\/BSH-Intranet-Use-Case-Header.jpg);\" role=\"img\" aria-label=\"Confluence Intranet for Business\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tIntranet Redesign with Linchpin\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tImplementation of a User-centered Intranet with the help of Linchpin\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-233a7c9\" data-id=\"233a7c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6c223a elementor-cta--valign-middle elementor-bg-transform elementor-bg-transform-zoom-out elementor-cta--skin-classic elementor-widget elementor-widget-call-to-action\" data-id=\"f6c223a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.xalt.de\/en\/success-stories\/success-story-confluence-knowledgebase\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.xalt.de\/wp-content\/uploads\/2021\/01\/DAV-Knowledgebase-Header-1-1536x748.jpg);\" role=\"img\" aria-label=\"DAV Knowledgebase Header\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tKnowledgebase with Confluence\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tDesign of a dynamic Knowledgebase and Help Center\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82a1b1f elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82a1b1f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-993acb9\" data-id=\"993acb9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f48210 elementor-widget elementor-widget-heading\" data-id=\"9f48210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Better call XALT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b964e9 elementor-widget elementor-widget-heading\" data-id=\"4b964e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We help your team achieve greatness in every aspect<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f144864 elementor-widget elementor-widget-text-editor\" data-id=\"f144864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Would you like more information about the Success Story or would you like to learn more about our solution? We can help you get the most out of your business. Feel free to contact us by phone, email or visit us in our office.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40ca40c elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"40ca40c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.xalt.de\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>This is how estos optimized customer support with Confluence and Scroll Viewport.<\/p>","protected":false},"author":17,"featured_media":28546,"parent":13972,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[311],"tags":[],"class_list":["post-15671","page","type-page","status-publish","has-post-thumbnail","hentry","category-success-story"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/pages\/15671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/comments?post=15671"}],"version-history":[{"count":100,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/pages\/15671\/revisions"}],"predecessor-version":[{"id":29207,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/pages\/15671\/revisions\/29207"}],"up":[{"embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/pages\/13972"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/media\/28546"}],"wp:attachment":[{"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/media?parent=15671"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/categories?post=15671"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.xalt.de\/en\/wp-json\/wp\/v2\/tags?post=15671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}