# Turn your support team into a highly efficient powerhouse, cut support costs by 35%, and resolve requests 60% faster

> Turn your support team into a highly efficient powerhouse with AI-powered automation, central data access, and self-service.

Source: https://www.xalt.de/en/customer-support-portal/

Achieve more with less: seamless integration across all systems, powerful AI automation for routine tasks, and teams that focus on what matters—for faster resolutions and higher satisfaction.

[Optimize Your Support Now](https://www.xalt.de/en/contact/)

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The Jira Service Management, The Confluence, The Rovo

## More Time, Less Effort: How We're Revolutionizing Your Support

Discover the benefits of seamless integration, AI-powered automation, and self-service solutions—for satisfied teams and customers

### AI-Powered Automation

Recurring tasks such as creating and classifying tickets can be automated using Rovo, our AI chatbot. This allows your team to focus on solving critical problems instead of handling routine requests.

### Central Data Access

Delays caused by scattered information are eliminated. All project, contract, and ticket data is consolidated on a user-friendly platform for instant retrieval.

### Employee Self-Service

Provides employees with tools to independently resolve routine issues using an AI-integrated knowledge base. Reduces dependence on support teams and increases employee satisfaction.

### Scalable Support for Growing Companies

Effortlessly manages rising ticket volumes with a system that adapts to your company's growth and needs.

### Cost Reduction Through Efficiency

By automating processes and reducing manual errors, you can significantly cut your support costs while increasing productivity.

## Your Support Is Struggling Instead of Shining: The Invisible Costs of Ticket Chaos

Here's the scenario: your team is overwhelmed by a flood of support requests. Employees sort emails manually, juggle spreadsheets, and switch between disconnected systems to find important information.

Every small task eats up time, so they can't focus on urgent problems.

The consequences?

- **Delayed resolutions:** Customers have to wait, and their frustration grows with every hour.
- **Rising costs:** The inefficiency of manual processes eats into your budget.

[Optimize Your Support Now](https://www.xalt.de/en/contact/)

## Standstill Costs: How Delays and Errors Frustrate Your Customers and Teams

Every unresolved ticket isn't just a task—it's a ticking time bomb that threatens customer satisfaction and team morale.

- **Your brand suffers:** Slow resolutions and frequent errors lead to unhappy customers who may take their business elsewhere.
- **Your growth stalls:** Without scalable processes, your team can't handle growing ticket volumes or adapt to new challenges.

## Create Clarity Instead of Chaos: Efficient, AI-Powered Support with XALT

This isn't just a tool—it's a fundamental transformation.

The XALT Customer Support Portal was built to eliminate chaos and give you control. Here's how it solves your most pressing problems:

- **No more repetition:** Our AI chatbot Rovo automates routine tasks like classifying and routing tickets, so your team can focus on solving real problems.
- **One single source of information:** With all your data consolidated on a central platform, your team spends less time searching and more time resolving.

[Optimize Your Support Now](https://www.xalt.de/en/contact/)

## Create Clarity Instead of Chaos: Efficient, AI-Powered Support with XALT

\<!-- Ohne XALT --\>

Today

Increasing errors

A misfiled document or outdated data costs time and damages your reputation.

Your team burns out

Overloaded with repetitive tasks, your skilled support staff become exhausted, unmotivated, and at risk of burnout.

\<!-- Mit XALT. Am Telefon steht diese Spalte UNTER „Ohne XALT" — sie stand mit \`max-md:order-first\` davor, und damit las die Seite die Antwort vor dem Problem (Abnahme 2026-09-02: „Ansicht NEU muss auf mobile unter Ansicht ALT angezeigt werden → ergibt vom prozess mehr sinn"). Rundung \`rounded-md\` wie Buttons und Karten; die Spalte hatte 18px und einen gruenen Verlauf als einzige Flaeche der Seite (Abnahme 2026-09-02). Akzent-Rahmen und Schein bleiben — sie sind die Hervorhebung, der Verlauf war nur Dekor. --\>

With XALT

Increasing errors

With all your data consolidated on a central platform, your team spends less time searching and more time resolving.

Your team burns out

Our AI chatbot Rovo automates routine tasks like classifying and routing tickets, so your team can focus on solving real problems.

## The Customer Support Portal at a Glance

The solution was designed specifically for the challenges of enterprise-level customer support. It integrates advanced AI, consolidates data, and equips your team with tools for smarter workflows.

### AI Chatbot

Automates the classification, routing, and answering of tickets.

### Central Platform

Brings together CRM, SAP, and other third-party systems in one streamlined hub.

### Self-Service

Enables employees to resolve routine issues without support team assistance.

### Scalability

Enables effortless handling of growing demands, regardless of ticket volume.

## Reduce your support team's workload by 40%, minimize manual errors by 70%, and save up to 35% in costs annually.

## Automation and Artificial Intelligence

- \*\*Chatbots for communication:\*\* Automatic responses to customer inquiries around the clock.
- \*\*AI agents:\*\* Speeds up internal processes through automated ticket management and intelligent task handling.
- \*\*Proactive solutions:\*\* AI identifies problems early and offers solutions before they escalate.
- \*\*Automated ticket creation:\*\* Tickets are automatically created and processed, increasing efficiency and minimizing errors.

## Data Integration and Centralization

- \*\*CRM integration (e.g., Salesforce):\*\* Access to all relevant customer data in one central place, without switching between systems.
- \*\*APIs for data integration:\*\* Seamless connection with external systems like HubSpot or SAP for a comprehensive information base.
- \*\*Centralized, consistent data:\*\* Better decision-making thanks to always up-to-date, holistic customer information.

## Self-Service and Knowledge Management

- \*\*Self-service features:\*\* Employees resolve routine inquiries independently through the portal, without burdening support.
- \*\*Seamless knowledge base integration:\*\* Direct access to a central knowledge base (e.g., Confluence) for fast, well-founded answers.
- \*\*AI-powered knowledge lookup:\*\* AI accesses the database to provide relevant and precise answers.

## Multi-Channel Support and Flexibility

- \*\*Multi-channel support:\*\* Customers can communicate via chat, email, or phone, depending on their preference.
- \*\*Consistent user experience:\*\* All channels are unified on one platform to ensure smooth communication.

## Transparency and Personalization

- \*\*Personalized dashboards:\*\* Employees monitor their work efficiently and always have a clear overview of tasks and progress.
- \*\*Reports and analytics:\*\* Relevant data and metrics are available at any time, enabling data-driven optimizations.

## This solution is ideal for:

- Companies with more than 1,000 employees handling a high support volume.
- Organizations facing fragmented workflows and high operating costs.
- Companies ready to scale their support processes with advanced automation and centralized data solutions.

## This solution is not suitable for:

- Small companies with minimal ticket volume.
- Companies without established support teams.

## Free Your Team from Routine Tasks, Boost Customer Satisfaction, and Turn Support into Your Competitive Advantage

[Optimize Your Support Now](https://www.xalt.de/en/contact/)

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